Service Administrator - Level III

Cummins • Summerville, SC

18h

About The Position

We are looking for a talented Service Administrator to join our sales and
service department in Summerville, SC.

In this role, you will make an impact in the following ways:  

- Serve as the primary point of contact with customers by phone, email, and
face-to-face interactions at the branch, developing positive relationships with
key customers. 

- Identify customer’s needs, gathers pertinent information, provides quotes,
develops claims, prepares repair plans and provides status updates to customers
on repair work. 

- Create complex work orders including diagnostic plans, quotes and repair plans
by determining the length of repair based on parts and labor availability;
reviews plan with the Service Supervisor/Team Lead prior to customer contact. 

- Review work orders to ensure accuracy for invoicing and warranty. 

- Complete required training on a timely basis. 

- Adhere to all our relevant Health, Safety & Environmental policies, procedures
and legislation and reports any issues / incidents to their supervisor.

Responsibilities

• Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers
• Assesses customers needs and gathers pertinent information
• Creates basic work orders in appropriate systems
• Provides some status updates to customers, as requested

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed