Service Advisor

Handy Toyota•Saint Albans, VT

23h

About The Position

Handy Toyota has grown sustainably since we opened doors in 1973. We value our employees and we treat them like family, and each team member can take advantage of our ongoing training programs, advancement opportunities and progressive culture. We love to develop our employees and promote from within. We are currently seeking a Service Advisor to join our team! With this role, you will receive 90 days of training wage before your standard pay takes effect What We Offer Competitive benefits Medical insurance 401(k) plan with match Vision Dental Short Term Disability Term Life Insurance Opportunity for advancement Sales and service discounts Promote from within Employee recognition

Requirements

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license

Responsibilities

Promptly greeting customers at their vehicle in the service lanes.
Perform vehicle walk around, gather customer information, and identify primary concern.
Clearly report all vehicle symptoms as described by the customer.
Reviewing vehicle repair histories and verifying the need for maintenance and/or manufacturer recalls.
Promoting the sales of labor, parts and accessories: Prepare a complete and accurate estimate of cost for parts and labor.
Establishing and communicating an accurate promise time.
Monitoring the progress of each vehicle throughout the day and updating customers as needed.
Verifying the final invoice reconciles with the work performed on the repair order.
Contacting the customer to advise of completion.
Explaining all complete work and charges to customer.
Cashier customers, taking payment via cash, check or credit card.
Perform active delivery, walking customers to completed vehicle and ensuring satisfaction.
Performing other duties assigned by the Service Manager.