Service Advisor
About The Position
Job Responsibilities for Service Advisor: Managing and overseeing the shop's workflow and schedule. Calling customers to advise them about service changes or delivery times. Coordinate with service team about parts ordering and ensuring parts are available when needed. Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services require Check on progress of repairs throughout the day. Handle telephone inquiries regarding inbound work and work in process. Review repair orders to ensure that work is completed. Assist with other projects as needed
Requirements
- High School Diploma or GED
- Highly organized and detail oriented
- Customer focused
- Ability to solve complex problems
- Computer savvy
- Familiarity with auto and trucking, preferred
Nice To Haves
- Familiarity with auto and trucking, preferred
Responsibilities
- Managing and overseeing the shop's workflow and schedule.
- Calling customers to advise them about service changes or delivery times.
- Coordinate with service team about parts ordering and ensuring parts are available when needed.
- Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services require Check on progress of repairs throughout the day.
- Handle telephone inquiries regarding inbound work and work in process.
- Review repair orders to ensure that work is completed.
- Assist with other projects as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
