Service Advisor

Thelen Auto Group • Bay City, MI

21h • $50,000 - $60,000 • Onsite

About The Position

Service Advisor – Thelen Audi Volkswagen Mazda Build a Career You’re Proud Of—Not Just a Job Ready to take the next step in your automotive career? Join the award-winning team at Thelen Audi Volkswagen Mazda , where customer experience comes first and your growth matters. Whether you're experienced or looking to break into the industry, we’re willing to train the right person with the right attitude. 💰 Compensation & Earning Potential Base Pay: $550/week Plus Commission-Based Earnings Expected Income: $50,000 – $60,000+ annually Top performers consistently exceed expectations As a Service Advisor, you’ll be the bridge between our customers and service team—ensuring a smooth, transparent, and positive experience. At Thelen Auto Group , we’ve been family-owned and operated since 1977, proudly serving Michigan’s Great Lakes Bay Region. We’re not your typical dealership—we believe in: Putting people first (customers and employees) Creating a positive, team-driven culture Supporting and giving back to our local community Providing long-term career growth opportunities If you're ready to join a dealership that values your time, rewards your effort, and invests in your future—apply today.

Requirements

• Strong communication and customer service skills
• Comfortable with computers and multitasking
• Motivated, goal-oriented mindset
• Ability to thrive in a fast-paced environment
• Valid Driver’s License (Required)

Responsibilities

• Schedule and manage service appointments
• Greet customers and assess vehicle needs
• Recommend and explain repairs and maintenance
• Provide accurate estimates and timelines
• Communicate with technicians and service team
• Answer customer questions via phone, email, and in-person
• Track progress and follow up with customers
• Work toward individual and team performance goals

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Paid Holidays
• Life Insurance
• Short-Term Disability
• Pre-Tax Flexible Spending Accounts (Medical & Dependent Care)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees