Service BDC Representative

Cerritos Nissan & Infiniti•Cerritos, CA

About The Position

At Cerritos Nissan, we are looking for a Service BDC Representative to join our team! Why Join Our Winning Team? Our team is full of talented and skilled people who find it a pleasure to take care of our customers. Today, many clients have the luxury of finding information online. Here at Cerritos Nissan/Infiniti our BDC team is just as knowledgeable about the information on features and benefits of our vehicles. Our team is entrusted to advise our customers, helping them make the best decision to meet their needs. Come and apply with Cerritos Nissan/Infiniti today.

Requirements

Team player attitude
Computer proficiency using MS Office, email and general internet
Strong interpersonal communication and teamwork skills
Prompt and courteous
Enthusiastic personality
Able to work in a fast-paced environment
Willing to submit to a pre-employment background check & drug screen
Valid driver’s license and clean driving record

Responsibilities

Oversee CRM databases for communication cycles with customers
Handle incoming Service Department calls on a daily basis with a proven pre-set script and schedule service appointments
Work in conjunction with the BDC, Service & Parts Managers, and Service Advisors to create and maintain excellent relationships with our customers.
Educate self on latest service and product offerings, including pricing
Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
Handle all incoming internet email leads and internet phone leads
Be available to respond to email inquiries in a professional, well-spoken manner
Prepared to interact with customers via phone calls every day (similar to call center processes)
Check email frequently and respond to inquiries immediately