Service Billing Coordinator/Scheduler
About The Position
Responsible for assembling, reviewing, tracking, closing and final billing of work orders. ESSENTIAL FUNCTIONS: Ensures customer billing accuracy. Meets contractual obligations. Solves work order flow and procedural problems. Researches and analyzes customer billing problems and recommend solutions. Keeps appropriate personnel advised of work order status. Monitors bid and contract jobs. Monitors work order collection, charges, adjustments, and charges internal accounts. Assists in handling customer calls. Identifies source input and other work order problems. Administers selected customer accounts as directed by management. Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards. ADDITIONAL RESPONSIBILITIES: Produces reports as required. Receive, check and process service reports. Monitors exception reporting systems Ensures COD activities are performed in accordance with company policy. Ensures data entry is timely and accurate. Works within and promote corporate values.
Requirements
- Interpersonal and organizational and planning skills sufficient to maintain acceptable levels of productivity.
- Maintains CAT product line knowledge.
- Polished communication skills both in presenting oneself to all levels of individuals and in written correspondence.
- Abilities with common sense understanding and to apply complex concepts to practical situations in order to resolve issues or explain applications of policy or procedures to individuals.
- Ability to maintain consistent attendance.
- Proof of high school diploma or General Education Degree (GED).
- Experience in operating personal computer and use of multiple software applications; word-processing, spreadsheet, with preference for Microsoft Office Products.
- Must be able to communicate (speak, read, comprehend, write) in English.
Responsibilities
- Assembling work orders
- Reviewing work orders
- Tracking work orders
- Closing work orders
- Final billing of work orders
- Ensuring customer billing accuracy
- Meeting contractual obligations
- Solving work order flow and procedural problems
- Researching and analyzing customer billing problems
- Recommending solutions
- Keeping personnel advised of work order status
- Monitoring bid and contract jobs
- Monitoring work order collection
- Handling customer calls
- Identifying source input and other work order problems
- Administering customer accounts
- Producing reports
- Processing service reports
- Monitoring exception reporting systems
- Ensuring COD activities are performed in accordance with company policy
- Ensuring data entry is timely and accurate
- Promoting corporate values
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
