Service Delivery Manager

Wireless Logic • Richmond, VA

6d • Hybrid

About The Position

Based on our office in Richmond Virginia, as a Service Delivery Manager, you’ll be the ‘air traffic controller’ ensuring the successful delivery of services across USA, managing the end-to-end process from order intake to order completion. The role will demand a self-starter, well-organized, proactive colleague, able to keep an overview, while being able to zoom-in on specific orders to ensure these are delivered up to Blue Wireless standards. You will keep an open dialogue with our sales teams, customers, and our engineering teams on-site (both internal and our partners).

Requirements

• Have a positive, problem-solving attitude
• Have great organization skills, accurate when processing and giving information
• Have a Bachelor's Degree
• Have excellent English communication skills, both written and verbal.
• Have 1 year of experience in a professional business environment

Nice To Haves

• Have a passion for (maritime) networking technology is huge advantage

Responsibilities

• Manage the end-to-end process for customer orders and projects, from order intake through to completion and invoicing.
• Serve as a key point of contact, interacting with sales teams and customers to verify orders, confirm solutions, and ensure accurate execution.
• Coordinate with technical provisioning teams to prepare and deploy equipment as required.
• Maintain up-to-date systems and dashboards to track order status, flag issues, and ensure full visibility across teams.
• Lead and project manage larger customer deployments, including planning sessions, status reporting, and issue resolution.
• Oversee new customer or partner onboarding, including order tracking, planning, training and documentation throughout their lifecycle.
• Validate the accuracy of operations documentation to ensure smooth processes.
• Continuously review and improve internal processes, identifying opportunities for efficiency and automation.
• Perform other related duties as assigned to support seamless service delivery and customer satisfaction.

Benefits

• Part of a professional international team of networking solution experts
• Given the opportunity to make a difference, in helping with the development of the role and the business
• Offered many career development opportunities as the company grows and evolves
• In a “destination workplace”: work with great managers, in an ideal workplace, while doing meaningful work
• Surrounded by highly supportive peers in a healthy working environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees