Service Desk Technician

TEKsystems•Louisville, KY

3d•$19 - $19•Onsite

About The Position

A Service Desk Technician is needed to support a high‑volume technical environment that provides assistance for hardware, software, and system‑related issues. This role focuses on delivering excellent customer service, troubleshooting device and kiosk issues, monitoring system alerts, and ensuring accurate documentation. The technician will also support operational tasks, participate in testing activities, and assist with configuration requests. This is an on‑site position within a close‑knit team and requires availability during peak operational periods.

Requirements

Strong problem‑solving ability with a calm, professional approach in high-pressure situations.
Excellent verbal and written communication skills.
Detail‑oriented with strong multitasking abilities.
Technical aptitude, including comfort with basic computer concepts, troubleshooting, and device support.
Entry‑level service desk or IT support experience.
Ability to learn new tasks and adapt to evolving responsibilities.
Strong customer service orientation.

Nice To Haves

Associate or bachelor’s degree.
Experience in fast‑paced support environments.

Responsibilities

Provide customer‑focused technical support by answering incoming calls and assisting with troubleshooting hardware and service‑related issues.
Serve as a backup operator to help maintain system integrity.
Monitor error logs, alerts, and communication systems; escalate issues according to established procedures.
Enter and validate data within scheduling and operational systems.
Complete daily checklists and assigned tasks accurately and on time.
Participate as a team member on assigned projects.
Perform user acceptance testing for new software releases.
Complete system configuration requests with accuracy and attention to detail.
Troubleshoot processing errors and escalate when necessary.
Support additional duties as assigned.