Service Manager/Assistant Warehouse Manager

Amarr Garage Doors • Charlotte, NC

4h

About The Position

Amarr, a part of ASSA ABLOY – the global leader in opening solutions, is a
leading provider of high-quality garage doors and door systems. We are committed
to delivering exceptional products and service, as well as innovative solutions
to our customers.

We are seeking a highly motivated and experienced Assistant Distribution Center
Manager (Service Manager) to oversee the overall operation and profitability of
our Concord, NC distribution center, servicing not only local customers but also
a network of other regional distribution centers.

In this pivotal role, you’ll oversee warehouse functions—from inventory
management and production to staffing and safety—ensuring efficient workflows
and exceptional service levels. As a hands‑on leader, you’ll guide and develop
warehouse and driver teams, uphold operational and safety standards, and step in
as acting General Manager when needed. If you thrive in a fast-paced
environment, excel at leading teams, and enjoy driving operational excellence,
this is the opportunity to make a meaningful impact.

Requirements

• College education or related experience.
• Must have previous leadership experience in distribution, warehouse or similar environment.
• Demonstrable supervisory, leadership, and motivational skills.
• Strong Microsoft Office skills, including Excel and Word.
• Must be at least 21 years old with a valid driver’s license (including endorsements/class requirements as per State & DOT regulations).
• Must be able to pass a DOT physical and maintain a DOT medical card during employment.
• Motor vehicle report must meet Amarr driver standards.
• Clear and effective written and oral communication skills.
• Organizational, time management and analytical skills.
• Mechanical aptitude / power tools.

Nice To Haves

• Experience with continuous improvement, Kanban, Gemba, and KPIs strongly preferred

Responsibilities

• Maintain a courteous, customer service-oriented attitude.
• P&L management including reviewing operational cost, budget performance and variance, monitoring targets of key performance metrics and profitability of HUB door center.
• Staffing, development, training, direction, and supervision hourly team members to include warehouse, drivers (box truck & CDL) and production.
• Coordinate assembly, work schedules, and warehouse operations to ensure service leads are met.
• Establish and enforce operational procedures for verification of incoming and outgoing shipments, handling and disposition of merchandise, and keeping of warehouse inventory.
• Ensure the availability of parts required for warehouse assembly and production by coordinating with the General Manager.
• Ensure that corporate programs regarding safety, security, care of equipment and facility are followed. Enforce OSHA compliance and to assure an “injury-free” workplace.
• Inspect warehouse facilities and equipment and recommend changes in allocation of space and storage procedures to General Manager.
• Inspect physical condition of warehouse and equipment and schedule needed maintenance.
• Investigate customer complaints involving such matters as damaged items, overcharges, and delay in shipment, and confer with General Manager on necessary adjustment.

Benefits

• Medical/Dental/Vision
• Paid Time Off (that you start earning immediately)
• Paid Holidays from day one
• tuition reimbursement
• a 401k plan (with an automatic 3% company contribution, regardless of if you contribute!)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees