Warehouse Customer Service Assistant
About The Position
OnTrac is hiring a Warehouse Customer Service Assistant ! This position assists Operations Managers with administrative duties and customer service support. Our Operations Assistants interact with drivers and customers to resolve package discrepancies to ensure on-time delivery and are responsible for accurate data entry into the OnTrac system and verifying deliveries. Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? We encourage you to apply today to connect with a recruiter! Location Details: 5000 Lima St., Denver, CO 80239
Requirements
- High school diploma or general education degree (GED)
- One year of related industry experience and/or training in transportation and delivery or an equivalent combination of both education and specific work experience required
- General knowledge or Microsoft Word and Excel Programs
- Excellent Customer Service Skills
- Ability to multitask, self-manage, and work efficiently in stressful situations
- Basic English language proficiency (spoken and written) required for understanding safety and operational instructions in a fast-paced warehouse environment
Responsibilities
- Track package deliveries, process and document problem packages, research issues when needed and update OnTrac’s proprietary tracking system for Customers, Customer Service team, and other facilities.
- Assists drivers in the checkout process verifying that all packages are out for delivery. Report missing or not out for delivery packages. Prepare packages to go out for delivery if needed.
- When needed, communicate with customers regarding their package status.
- Research, analyze, and report on daily compliances to management and prepare business reports as needed.
Benefits
- Medical, Dental, and Vision insurance; HSA and FSA options
- Life and Disability coverage (basic and voluntary)
- Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance
- Competitive benefits and 401(k) with company match
- Referral Bonus Program – up to $500 per referral!
- Paid Vacation, Sick Leave, Floating Holidays, and Parental Leave
- Paid Holidays
- Employee Assistance Program
- Safe and clean work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
