Service Operations Assistant

Albertsons Companies•Baton Rouge, LA

About The Position

Service Operations Assistant DUTIES AND RESPONSIBILITIES Customer Service & Front-End Standards Champion corporate and division customer service programs to meet or exceed service goals. Assist in directing and supervising front‑end operations, including customer traffic flow, lane coverage, and cleanliness of the front‑end, sales floor, and restrooms. Answer and respond to incoming calls; resolve customer concerns and escalate to the Service Operations Manager or Store Director as appropriate. Serve as an overflow cashier when needed. Front-End Leadership & Staff Support Assist the Service Operations Manager with scheduling and managing Cashiers, Courtesy Clerks, and Service Supervisors. In some divisions, may assist in supervising the Administrative Coordinator/Bookkeeper; must maintain full knowledge of all Administrative Coordinator/Bookkeeper duties. Support achievement of front‑end goals including sales, service scores, quarterly labor targets, bag expense, cash shortages/overages, and check expense projections. Assist with training of front‑end employees in partnership with the Service Operations Manager and Administrative Coordinator. Make schedule adjustments as needed to support customer service needs. Cash Handling & Financial Compliance Accurately operate front‑end equipment including cash registers, electronic payment systems, Self‑Checkout (SCO), Remote Approval Stations (RAP), scanners, and scales while following all company cash-handling policies. Handle cash flow requirements including deposits, armored car service, safe transactions, till issues and pickups, check approvals, and refund approvals. Monitor cashier funds, cash variances, refund irregularities, and till balance issues. Partner with Division Loss Prevention and the Administrative Coordinator to resolve cash and shrink‑related concerns. Assist in completion and oversight of all required front‑end forms, logs, and documentation. Ensure compliance with policies governing employee purchases, restricted product sales, coupons, gift cards, WIC, check acceptance, returns, and scanning accuracy. Administrative & Operational Support Assist with various administrative duties such as ordering or maintaining money orders, bus passes, postage, lottery, gift cards, and change funds (where applicable). Balance money transfers, gift cards, lottery transactions, and maintain proper control logs. Report scan file issues promptly and ensure front‑end equipment remains operational; implement emergency procedures for equipment or software malfunctions. Ensure completion of all required paperwork including sales, labor, logs, and other administrative documentation. Shrink, Safety & Compliance Comply with and ensure adherence to all company policies including cash handling, employee discount, sanitation, safety, security, grooming, and dress code. Support programs addressing shrink, excessive voids, refunds, and cash-handling concerns. Monitor compliance with minor scheduling rules, restricted product sales, WIC, and return policy requirements. Ensure safety and sanitation standards are maintained throughout the front‑end. Program Implementation Assist in implementing front‑end programs and initiatives designed to improve service, efficiency, and operational effectiveness. Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4). Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis. For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

Responsibilities

Champion corporate and division customer service programs to meet or exceed service goals.
Assist in directing and supervising front‑end operations, including customer traffic flow, lane coverage, and cleanliness of the front‑end, sales floor, and restrooms.
Answer and respond to incoming calls; resolve customer concerns and escalate to the Service Operations Manager or Store Director as appropriate.
Serve as an overflow cashier when needed.
Assist the Service Operations Manager with scheduling and managing Cashiers, Courtesy Clerks, and Service Supervisors.
In some divisions, may assist in supervising the Administrative Coordinator/Bookkeeper; must maintain full knowledge of all Administrative Coordinator/Bookkeeper duties.
Support achievement of front‑end goals including sales, service scores, quarterly labor targets, bag expense, cash shortages/overages, and check expense projections.
Assist with training of front‑end employees in partnership with the Service Operations Manager and Administrative Coordinator.
Make schedule adjustments as needed to support customer service needs.
Accurately operate front‑end equipment including cash registers, electronic payment systems, Self‑Checkout (SCO), Remote Approval Stations (RAP), scanners, and scales while following all company cash-handling policies.
Handle cash flow requirements including deposits, armored car service, safe transactions, till issues and pickups, check approvals, and refund approvals.
Monitor cashier funds, cash variances, refund irregularities, and till balance issues.
Partner with Division Loss Prevention and the Administrative Coordinator to resolve cash and shrink‑related concerns.
Assist in completion and oversight of all required front‑end forms, logs, and documentation.
Ensure compliance with policies governing employee purchases, restricted product sales, coupons, gift cards, WIC, check acceptance, returns, and scanning accuracy.
Assist with various administrative duties such as ordering or maintaining money orders, bus passes, postage, lottery, gift cards, and change funds (where applicable).
Balance money transfers, gift cards, lottery transactions, and maintain proper control logs.
Report scan file issues promptly and ensure front‑end equipment remains operational; implement emergency procedures for equipment or software malfunctions.
Ensure completion of all required paperwork including sales, labor, logs, and other administrative documentation.
Comply with and ensure adherence to all company policies including cash handling, employee discount, sanitation, safety, security, grooming, and dress code.
Support programs addressing shrink, excessive voids, refunds, and cash-handling concerns.
Monitor compliance with minor scheduling rules, restricted product sales, WIC, and return policy requirements.
Ensure safety and sanitation standards are maintained throughout the front‑end.
Assist in implementing front‑end programs and initiatives designed to improve service, efficiency, and operational effectiveness.