Service Operations Manager (50% Travel)

EnerSys Delaware Inc.•Adamsville, AL

About The Position

EnerSys® is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless resource for innovation, insight and enthusiasm. This position will report to our EnerSys Energy Systems business, which serves the telecom, cable broadband, industrial, renewable, and data center markets. Our portfolio combines our stored energy expertise with power systems, enclosures, and renewable energy products to deliver world-class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power. Our cutting-edge technology includes Lithium batteries, Fault Managed Power Systems, and Extended Run Time battery backup systems that improve the reliability and resiliency of broadband networks. EnerSys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. Some of our brands include PowerSafe, DataSafe, and Genesis batteries; Cordex power; and Outback Power renewable energy products. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. Learn More About Energy Systems Job PurposeThe Regional Service Operations Manager is responsible for leading and overseeing day-to-day service operations within a multi-state region supporting approximately $20M in P&L responsibility. This role provides operational leadership to a team of roughly 40 field service employees delivering critical services to major clients in the Broadband, Telecom, Data Center, Industrial, and Utilities sectors. This position ensures operational excellence, workforce readiness, compliance with company standards, and consistent delivery of high-quality service. The Regional Service Operations Manager plays a key role in resource planning, project execution, service delivery performance, and customer satisfaction.

Requirements

7+ years of field service, operations management, or technical service experience.
Proven leadership experience managing distributed teams in a service or technical environment.
Strong financial acumen with experience managing budgets or P&Ls.
Demonstrated ability to manage workforce planning, service delivery, and operational KPIs.
Deep understanding of service operations in telecom, power systems, network infrastructure, or related industries.

Nice To Haves

Experience managing mission-critical power or infrastructure services.
Technical certifications related to power systems, batteries, or telecom infrastructure.
Experience managing large enterprise or utility customer accounts.
Lean, Six Sigma, or continuous improvement certifications.

Responsibilities

Lead daily operations for the regional service organization, ensuring consistent execution aligned with company processes, policies, and strategic objectives.
Oversee delivery of service offerings including battery installations, mission-critical standby power systems, and network infrastructure (space, power, and cooling).
Ensure projects are staffed with personnel possessing the appropriate skills, certifications, and experience.
Manage regional P&L performance (~$20M), ensuring revenue targets, cost controls, margins, and operational efficiency goals are met or exceeded.
Support forecasting, budgeting, and cost-management processes.
Conduct manloading and labor demand planning to balance active backlog, current workload, and future sales pipeline forecasts.
Maintain optimal staffing levels, including the selection, training, and development of field personnel.
Enforce organizational processes, safety requirements, quality expectations, and regulatory compliance.
Ensure adherence to company policies, standards, and governance frameworks.
Monitor and manage operational KPIs, including productivity, utilization, SLA performance, quality metrics, and safety indicators.
Drive continuous improvement initiatives aimed at increasing efficiency and overall service performance.
Ensure all customer Service Level Agreements (SLAs) are consistently met or exceeded.
Act as a key escalation point for regional client issues, resolving concerns quickly while protecting relationships and service commitments.
Partner closely with major accounts across telecom, broadband, utilities, and industrial sectors.
Coordinate with Sales, Project Management, Logistics, and Engineering to ensure alignment on project deliverables, scheduling, and workforce readiness.
Support the Sr. Director of Field Service with regional reporting, strategic planning, and operational improvement initiatives.