Service Parts Associate

Cummins•Albuquerque, NM

16h

About The Position

Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision. We are looking for a talented Service Parts Associate to join our Distribution Business in (Albuquerque, NM). We offer competitive pay and benefits! In this role, you will make an impact in the following ways: • Complying with Health, Safety, and Environmental standards, policies, procedures, and regulations and utilizing appropriate personal protective equipment • Managing customer parts counter activities including receiving parts calls, greeting walk-in customers, and assisting with parts inquiries • Processing customer transactions accurately including cash, check, and credit card payments • Maintaining strong internal and external customer relationships by addressing needs and resolving issues in a timely manner • Escalating complex customer concerns to senior parts personnel or supervisors when necessary • Supporting sourcing and fulfillment of complex or hard-to-find parts requests • Utilizing systems, catalogs, and other resources to identify and procure parts efficiently and cost-effectively • Collaborating with technicians to identify correct parts and ensure timely availability • Managing stock levels, shipping and receiving activities, warehouse operations, and inventory-related tasks • Supporting core processing and other parts-related warehouse functions as assigned • Identifying opportunities to upsell supporting products and services where appropriate • Maintaining a clean, organized, and professional customer parts counter and warehouse environment Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

Responsibilities

Complying with Health, Safety, and Environmental standards, policies, procedures, and regulations and utilizing appropriate personal protective equipment
Managing customer parts counter activities including receiving parts calls, greeting walk-in customers, and assisting with parts inquiries
Processing customer transactions accurately including cash, check, and credit card payments
Maintaining strong internal and external customer relationships by addressing needs and resolving issues in a timely manner
Escalating complex customer concerns to senior parts personnel or supervisors when necessary
Supporting sourcing and fulfillment of complex or hard-to-find parts requests
Utilizing systems, catalogs, and other resources to identify and procure parts efficiently and cost-effectively
Collaborating with technicians to identify correct parts and ensure timely availability
Managing stock levels, shipping and receiving activities, warehouse operations, and inventory-related tasks
Supporting core processing and other parts-related warehouse functions as assigned
Identifying opportunities to upsell supporting products and services where appropriate
Maintaining a clean, organized, and professional customer parts counter and warehouse environment