Service Process Specialist

Johnson & Johnson•Cincinnati, OH

3d•$79,000 - $127,650•Onsite

About The Position

Johnson & Johnson MedTech, a member of Johnson & Johnson's Family of Companies, is currently recruiting for a Service Process Specialist, located in Cincinnati, Ohio. An internal pre-identified candidate for consideration has been identified. However, all applications will be considered. At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/ (https://www.jnj.com/). ABOUT MEDTECH Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech JOB SUMMARY The Service Process Specialist executes Service & Repair tasks as an individual contributor, investigating atypical events and quality deviations, creating and maintaining SOPs and test forms, and supporting cross-functional partners (R&D, external manufacturing) on service design and equipment issues. Working under general supervision, this role identifies and implements process improvements, serves as a subject matter expert for service systems, and coaches junior colleagues to advance best practices while ensuring adherence to regulatory and company health, safety, and quality standards.

Requirements

Bachelor’s degree in supply chain, business, operations or related field is preferred
A minimum of 7+ years of experience within operations, engineering, and/or GMP compliance related to the service of medical devices is require
Demonstrated experience in problem solving and continuous improvement is preferred
Experience with capital equipment servicing, manufacturing, supply chain, or logistics is preferred
Ability and willingness to work in highly ambiguous situations under stressful conditions.
Ability and willingness to work effectively and efficiently with little supervision while maintaining control over current projects and responsibilities.
Knowledge of Six Sigma, Process Improvement methodologies, or Lean Manufacturing Principals is required.
Strong verbal and written communications skills are required
The ability to make effective management level presentations, write formal reports concerning both technical and business issues, and prepare project plans is required.
Strong logic and analytical skills are required
Strong collaboration, attention to detail, and partnering skills are required
Ability to work independently and in a team environment is required

Nice To Haves

Certification is preferred.
Eagerness to apply project management tools to lead projects and programs.
PMP/FPX Certification is preferred.

Responsibilities

Carries out day-to-day duties as an individual contributor, working under close supervision, for Service & Repair tasks.
Helps implement projects, programs, and processes in support of the organization's overall Service and Repair strategy.
Applies theoretical knowledge of the Service and Repair field to carry out specific team and individual projects and plans.
Investigate and resolve issues raised during the service process (atypical events, deviations, NCs, etc.).
Initiates and investigates quality events, as needed.
Helps establish and implement cost-effective, results-based, and professionally-managed programs and innovative initiatives for the Service and Repair area, under general supervision.
Identify continuous improvement opportunities and lead/support implementation of improvements in support of the organization's overall Service and Repair strategy.
Create, review, and revise any necessary documentation including SOPs (Standard Operating Procedures), Work Instructions, Electronic Test Forms, etc.
Contributes to less complex components of projects, programs, or processes for the Service and Repair area.
Contributes to the front-line development and implementation of Service & Repair processes to ensure quality and cost-effective use of labor, tools, plant and equipment.
Supports R&D, External Mfg., and other J&J companies with design for service, service processes, test equipment and service issues
Serve as the Subject Matter Expert for Service & Repair systems/procedures/functions.
Assists junior colleagues in techniques, processes, and responsibilities to advance and progress best practices for optimal outcomes.
Coaches more junior colleagues in techniques, processes and responsibilities.
Understands and applies Johnson & Johnson’s Credo and Leadership Imperatives in day-to-day interactions with team.
Responsible for communicating business related issues or opportunities to next management level
Responsible for following all Company guidelines related to Health, Safety and Environmental practices as applicable.
Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures
Performs other duties assigned as needed