Service Representative A-Temporary (2)
About The Position
Under general supervision to perform metering services activities; including. but not limited to, the following: All Service Representative Helper and Service Representative ANP duties. Curb box inspections, public building surveys and visual regulator vent inspections. Gas ERT changes. Connect single-phase electric meters. Disconnect gas/electric meters including three-phase. Remove size 425 or smaller gas meters. All meter programming; Electric and Gas Also, perform field collections activities including: Review and process account data. Contact and interview customers or their representative and initiate applicable procedures relative to the collection and service policies and in conformance with Company and regulatory standards. Perform the necessary clerical functions. Evaluate conditions encountered on customers' premises. Make decisions and take actions in conformance with all applicable regulations, guides and practices. Conduct health impairment inspections. Replevin (socket meters only) May also be deployed for emergency work to stand by down wires.
Requirements
- Must have valid driver's license
- Must have a high school diploma or GED
- Must have or obtain a valid USDOT Medical Card (in applicable locations)
- Must pass the validated aptitude test
- Must pass physical abilities test
- Ability and willingness to work all shift/schedules, including holidays, nights, weekends and overtime as required/necessary.
- Must have excellent customer service and communication skills
- Must be able to interact with customers face to face on a daily basis.
- Ability to drive all types of vehicles and equipment in adverse conditions, in a safe manner.
- Reside in or within 35 miles of posting location.
- Must be available to respond to emergency call outs
- Working knowledge of company and regulatory requirements regarding collections policies and practices.
- Must possess the ability to use hand tools and to handle customer contacts satisfactorily
- Applicant may be required to demonstrate this required level of knowledge.
Nice To Haves
- Associate degree in electrical construction or HVAC is preferred
- Background in residential/commercial electrical and/or gas is preferred
Responsibilities
- Metering services activities
- Curb box inspections
- Public building surveys
- Visual regulator vent inspections
- Gas ERT changes
- Connect single-phase electric meters
- Disconnect gas/electric meters including three-phase
- Remove size 425 or smaller gas meters
- All meter programming; Electric and Gas
- Perform field collections activities
- Review and process account data
- Contact and interview customers or their representative
- Initiate applicable procedures relative to the collection and service policies and in conformance with Company and regulatory standards
- Perform the necessary clerical functions
- Evaluate conditions encountered on customers' premises
- Make decisions and take actions in conformance with all applicable regulations, guides and practices
- Conduct health impairment inspections
- Replevin (socket meters only)
- Emergency work to stand by down wires
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
