Service Supervisor (SLS)

Bosch Building Technologies LLC•Irving, TX

About The Position

For over 40 years, Climatec has steadily invested in their people, technology, and services to be a trusted business partner for building solutions. As part of the Bosch Building Technologies Integrator Business in North America, Climatec is one of the leading providers of building technologies and energy solutions in the nation – delivering results for thousands of customers, every day. Climatec’s strategic business partners include the world’s leading suppliers of building automation, security, life safety, and energy efficiency technologies. about Bosch The Bosch Group is a privately held supplier of innovative technology and services with over 400,000 associates worldwide. Its unique private ownership structure was established to promote entrepreneurial freedom and long-term business focus. Bosch’s operations serve millions of customers across four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.

Requirements

Minimum of high school diploma, GED, or equivalent. 
Must hold an active and valid Software House C•CURE 9000 Level 1 or better, Lenel OnGuard Associate (LCA) or better, and/or a Genetec Synergis Technical Certification or better.
5+ years of hands-on experience working with security and life safety systems such as Lenel, Genetec, Avigilon, SoftwareHouse or related service environments.
2+ years experience in a leadership role leading teams with a minimum of 3-6 technicians.
2+ years supervising or managing service technicians, in office, or field staff in a technical or commercial service environment.
Familiarity with managing service operations, particularly T&M and service agreement (TSA) workflows, including scheduling, dispatch, and resource allocation.
Proficiency with service management software, Microsoft Office suite (Excel, Word), and basic understanding of controls/networking.
Ability to travel locally to customer sites and the office as needed, meeting company driving eligibility requirements, up to 10% out of area travel.
Strong proficiency with customer service, sales, and support; being familiar with the face-to-face customer experience in handling issues, providing support, and recommending services.
Must have active industry certifications in the following platforms/manufacturers; Lenel, Milestone, Avigilon (all platforms), Genetec, Bosch, and Software House.

Nice To Haves

Bachelor’s degree (or equivalent work experience) in Engineering, Business, Project Management, or a related technical field.
Strong working knowledge of major security and life safety systems (Access control, CCTV, etc.) including advanced troubleshooting, programming, and integration.
Demonstrated ability to manage budgets, analyze profit/loss statements, forecast service department performance, and support company growth objectives.
Advanced experience with customer relationship management, renewal and upsell of service agreements, and handling complex client portfolios in a B2B setting.
Project Management (PMP), HVAC, LEED, BOMA, OSHA 30, or industry-recognized building automation or service management credentials that signify an advanced knowledge of the BMS/BAS industry as well as a functioning skillset of handling service workflows.
Texas private security license, fire alarm license (FAL).

Responsibilities

Provides direct supervision technically and developmentally for assigned employees. This includes HR functions, financial and technical training and mentoring, and day to day support to achieve better than estimated productivity on assigned projects.
Provides input to sales and operations regarding the technical and business considerations for construction or direct owner projects. This input could be associated with areas such as estimating, timing, special resource needs, or other aspects peculiar to specific projects.
Determines if customer expectations are similar to Climatec’s and if these can be achieved based upon Climatec’s estimate or contractual scope. Provides feedback on this as appropriate internally and externally.
Ensures service calls are booked correctly and that all necessary forms are completed for both internal and external purposes.
Oversees material needs and timing to maximize cash flow and material efficiency.
Ensures that assigned projects are invoiced correctly and is involved in collections activities to minimize collections aging.
Recommends technical solutions to sales and operations.
Identifies change order opportunities and coordinates with sales to document, pursue, and book them.
Provide support to Climatec and other contractors to solve building operating issues that go beyond the controls or special systems operation.
Communicate with internal employees as required to ensure Climatec labor is accurate and timely and estimated productivity is achieved in all areas.
Provide leadership and input to others as requested or required to assist in accurate troubleshooting techniques.
Communicate with external organizations as required such as consulting engineers, building owners, and other contractors to ensure accurate and timely engineering.
Works with direct reports to assist them in their development of personal goals.  Reviews these goals with direct reports throughout the year and provides annual reviews as well as administration of salaries for these direct reports.  Support installation personnel on project sites. 
Provide information and support for other contractors on project site.
Debug installation issues during both the static and dynamic start up and commissioning of building controls.
Provide support to Climatec and other contractors to solve building operating issues that go beyond the controls or special systems operation.
Provide input to others as requested or required to assist in the accurate estimation, design, installation, start up, commissioning, and training for building systems.
Provide start up documentation including daily logs, check out logs, commissioning documents, etc. as required for assigned projects.
Ensure timely software backups are created for projects and software development.
Provide service support on existing installations ensuring systems continue to meet existing building occupancy codes.
Provide service support on existing systems ensuring their proper and efficient operation as well as providing ongoing support to the facility’s building engineers.
Complete time sheets, service work orders, and other paperwork required for this position in an accurate and timely manner.
Assist in preparing of as-built drawings and Operation & Maintenance Manuals.
Assist in turnover of projects from Operations Team to Service Team.
Assist Sales team during estimating phase including potential product or system demonstrations.
As necessary, travel will be required to the job site to complete startup, commissioning and assistance to the onsite personnel to complete the project. This will be on a case-by-case basis, depending on the size, scope, and requirements of the project(s).
Understands the appropriate use of Electronic Access Control Systems (EACS) such as Lenel, Genetec, SoftwareHouse, and VMS Systems such as Avigilon (ACC) and Genetec (Security Center Omnicast as it relates to the installation, configuration, and maintenance of these professional-grade surveillance systems.
Other duties as assigned.