Service Writer- Turf Care Equipment

SMITH TURF & IRRIGATION LLC • Knoxville, TN

6h

About The Position

The Service Writer is the primary customer-facing coordinator for turf equipment service and repair. This role receives and documents service requests, prepares estimates, schedules work, communicates status and costs to customers, and coordinates with technicians to ensure timely, accurate repairs and customer satisfaction.

Requirements

• High school diploma or equivalent; technical school or associate degree in small engine technology, turf management, or related field preferred
• 3+ years customer service or service department experience; prior experience with turf equipment, agricultural, lawncare, or small engine service preferred
• Familiarity with common turf equipment brands, components, and maintenance practices is a strong plus
• Experience working in an ERP, parts catalogs, and basic computer skills
• Strong verbal and written communication skills, customer-focused and professional demeanor
• Good organizational, multitasking, and time management abilities
• Basic mechanical aptitude to understand technical feedback and explain issues to customers
• Attention to detail for accurate estimates, records, and warranty paperwork
• Problem-solving and negotiation skills for resolving disputes and unexpected repair findings
• Ability to work under pressure and manage competing priorities

Nice To Haves

• technical school or associate degree in small engine technology, turf management, or related field
• prior experience with turf equipment, agricultural, lawncare, or small engine service
• Familiarity with common turf equipment brands, components, and maintenance practices

Responsibilities

• Greet customers (in-person, phone, email), record equipment concerns, and collect contact information, equipment information- make, model, serial number, hours
• Create and manage estimates, open orders, and service documentation in ERP
• Diagnose service issues with customers and technicians to generate accurate estimates and recommend maintenance or repair options
• Schedule and prioritize work based on urgency, parts availability, and technician capacity
• Order and track parts; notify customers of delays or changes
• Obtain customer approvals for additional work, document changes and update estimates
• Provide regular status updates to customers and finalize invoices upon completion
• Process warranty claims and follow manufacturer procedures for documentation and submission
• Maintain service records, parts inventory levels (as assigned), and ensure accurate billing and payment collection
• Support upselling of preventive maintenance, parts, and accessories when appropriate
• Coordinate equipment pickup and delivery logistics when required

Benefits

• Competitive Compensation
• Medical, Dental, Vision, Short and Long Term Disability, Life Insurance
• Paid Time Off and Paid Holidays
• 401(k) with Company Match
• Employee Referral Program
• Opportunity of Advancement
• Paid Training and Certifications
• Free Counseling Services- EAP
• Product Discounts
• Weekends Off!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED