ServiceNow Engineer

University of Maryland•College Park, MD

About The Position

This position is available within the University of Maryland’s Division of Information Technology (DIT). The ServiceNow Engineer within the Division of Information Technology (DIT) at the University of Maryland, College Park supports the configuration, development, and maintenance of the ServiceNow platform. The position supports all implemented modules including ITSM, Service Catalog, Portals, Knowledge Management, CMDB, Hardware Asset Management, and Customer Service Management. Primary responsibilities for this position include: - Customize and configure ServiceNow using the platform's built-in features, such as UI policies, business rules, data policies, and client scripts. - Leverage the ServiceNow platform's out-of-the-box functionalities and modify them as necessary to meet specific business requirements. - Integrate ServiceNow with external applications using REST API, Integration HUB, CSV, and Excel files. - Work closely with business stakeholders to understand their requirements to design easy-to-use solutions. - Analyze business problems and translate them into technical designs that leverage the capabilities of the ServiceNow platform. - Maintain documentation of technical designs, development activities, and configuration changes. - Stay updated with the latest ServiceNow features, releases, and industry trends to recommend and implement improvements. - Demonstrate platform capabilities to show what is possible/recommended and rapidly prototype new solutions This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services. May be required to work evenings, nights, weekends, or different shifts for extended periods. Physical Demands: Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances, and/or drive a vehicle to deliver and pick up materials.

Requirements

Bachelor’s degree from an accredited college or university.
Three (3) years of professional experience implementing and managing enterprise solutions.
Knowledge of applications support, servers, storage, workstations, middleware, private and public clouds, and the physical facilities that support applications and business processes.
Skill in oral and written communication.
Skill in the use of office productivity software such as Office 365 or Google Workspaces.
Ability to follow directions from more senior team members but also able to work independently.
Ability to effectively manage workload and deliver assignments on time.

Nice To Haves

2+ years of experience administering or developing within a large scale implementation of ServiceNow
Experience in Java, JavaScript, HTML, and CSS
Experience in the implementation of ServiceNow integrations using REST API and the Integration HUB
Higher Education Industry Experience
Skill in oral and written communication.
Skill in the use of Google Office products.
Ability to perform multiple tasks, set priorities, and meet deadlines.
Ability to multitask while demonstrating a commitment to customer service and sensitivity to a culturally and ethnically diverse community.

Responsibilities

Customize and configure ServiceNow using the platform's built-in features, such as UI policies, business rules, data policies, and client scripts.
Leverage the ServiceNow platform's out-of-the-box functionalities and modify them as necessary to meet specific business requirements.
Integrate ServiceNow with external applications using REST API, Integration HUB, CSV, and Excel files.
Work closely with business stakeholders to understand their requirements to design easy-to-use solutions.
Analyze business problems and translate them into technical designs that leverage the capabilities of the ServiceNow platform.
Maintain documentation of technical designs, development activities, and configuration changes.
Stay updated with the latest ServiceNow features, releases, and industry trends to recommend and implement improvements.
Demonstrate platform capabilities to show what is possible/recommended and rapidly prototype new solutions