ServiceNow Technical Architect

Accenture Federal Services • San Antonio, TX

5h

About The Position

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company and part of global Accenture, to do work that matters in a collaborative and caring community, where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!
The work
As a Technical Architect, you will be responsible for designing and implementing solutions using the ServiceNow platform, specifically focusing on Customer Service Management (CSM). Your role will involve collaborating with stakeholders to gather requirements, confirm technical feasibility, and provide solutions that meet the needs of the organization. Additionally, you will be involved in technical validation to ensure that the implemented solutions align with the established architecture and standards.

Requirements

• Strong expertise in Solution Architecture and experience designing and implementing solutions using the ServiceNow platform
• Experience with ServiceNow Product Customer Service Management (CSM) as well as a solid understanding of Requirements Confirmation processes
• Proven ability to communicate with both technical and non-technical stakeholders will be crucial to ensure successful project delivery
• Expertise in Solution Architecture and technical validation will be key in driving the organization's digital transformation initiatives forward
• US Citizenship

Nice To Haves

• Experience designing and implementing solutions using the ServiceNow platform will have a competitive advantage

Responsibilities

• Designing and implementing solutions using the ServiceNow platform, specifically focusing on Customer Service Management (CSM)
• Collaborating with stakeholders to gather requirements
• Confirming technical feasibility
• Providing solutions that meet the needs of the organization
• Involvement in technical validation to ensure that the implemented solutions align with the established architecture and standards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed