ServiceNow Technical Consultant

SHI International Corp.

2d•$100,000 - $170,000

About The Position

We’re looking for a ServiceNow Technical Consultant with strong experience in Technology Provider Service Management (TPSM) to join our ServiceNow practice as a technical implementation specialist for customer onboarding, system integrations, and automated testing. You’ll support customer implementations end-to-end—ensuring smooth configuration, successful User Acceptance Testing (UAT), and ongoing service delivery and quality.

Requirements

3-5 years of experience supporting ServiceNow or similar CSM and ITSM environments.
Hands on ServiceNow experience, especially with ServiceNow playbooks, integrations, process mapping, workflows, and catalog configuration.
Experience supporting UAT, troubleshooting issues, and working with customers.
Strong skills with Automated Test Framework (ATF) and test automation.
Excellent communication and problem-solving abilities.
Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels. - Intermediate
Comprehensive understanding of the IT lifecycle to ensure efficient management and optimization of resources. - Intermediate
The ability to understand customer needs, provide tailored solutions, and build strong, long-term customer relationships through a consultative approach. - Intermediate
Demonstrated deep technical knowledge and proficiency in multiple technology areas to provide expert guidance and solutions. - Intermediate
Knowledge in managing and optimizing Microsoft volume licensing agreements and operations to ensure compliance, cost-effectiveness, and alignment with organizational needs. - Intermediate

Nice To Haves

ServiceNow certifications (CSA, CIS-ITSM, Micro-Certification-Integration Hub, etc.)
Experience implementing, customizing, and supporting ServiceNow modules and features such as Integration Hub, Flow Designer, and cross-instance integrations
Consulting or customer-facing experience deploying complex multi-platform solutions

Responsibilities

Install and configure ServiceNow integration functionality for both provider and consumer environments.
Set up vendor catalog items, mappings, and data transformations.
Configure remote tasks for bi-directional synchronization.
Apply and maintain the customer onboarding playbook, including associated workflows.
Validate User Acceptance Testing (UAT) scenarios and baseline functionality.
Support customer testers and provide instructions and workflow guidance.
Troubleshoot UAT issues and triage with internal teams as needed.
Ensure UAT environment readiness and confirm acceptance criteria.
Build and update test plans and test suites for ongoing development and deployments.
Support regression testing during upgrades.
Reduce manual test effort through automation coverage.
Act as a ServiceNow SME on deployed Technology Provider Service Management (TPSM), functionality to advise on expected solution behaviors and best practices.
Execute onboarding playbooks and associated workflows.
Guide customers through testing, including test scenario validation and workflow navigation.