Servicing Ops Specialist

Citizens • East Providence, RI

1d • Hybrid

About The Position

As the Deposit Operations Specialist, you will be responsible for processing
transaction requests for customers, branch colleagues and internal colleagues.

Primary responsibilities include

Performs advanced clerical operations tasks that are routine and/or
repetitive in nature in a fast-paced environment.
Utilizes methods, procedures and knowledge of the business unit's product(s)
and application(s).
Research routine customer, brand, or bank inquiries as appropriate.
Determines the source of problems and works to resolve them accurately and
within service level agreements.
Will also utilize knowledge of regulatory and compliance requirements to help
minimize financial risk to Citizens and detailed knowledge of multiple
systems to solve problems.
May need to work independently on special projects often interaction with all
levels of management, serving as a resource for the business unit.
Ability to multitask, prioritize, cross train within the department and
assume additional responsibilities as requested by management.
The position may include reporting responsibilities and may assume department
administrative duties as needed.

Requirements

• Demonstrated experience to complete repetitive tasks in an accurate and timely manner along with proven process improvement skill set in a fast-paced environment
• Ability to plan & prioritize daily responsibilities with strong attention to detail
• Strong written and verbal communication skills
• Possesses the ability and demonstrated past success in being coachable with a can do positive attitude
• Beginner to intermediate in Microsoft (MS) Office tools including Outlook, Excel, & Word

Nice To Haves

• 1 year of work experience, preferably bank related work experience
• Demonstrated job stability
• Completed Associate’s degree is preferred

Responsibilities

• Performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast-paced environment.
• Utilizes methods, procedures and knowledge of the business unit's product(s) and application(s).
• Research routine customer, brand, or bank inquiries as appropriate.
• Determines the source of problems and works to resolve them accurately and within service level agreements.
• Will also utilize knowledge of regulatory and compliance requirements to help minimize financial risk to Citizens and detailed knowledge of multiple systems to solve problems.
• May need to work independently on special projects often interaction with all levels of management, serving as a resource for the business unit.
• Ability to multitask, prioritize, cross train within the department and assume additional responsibilities as requested by management.
• The position may include reporting responsibilities and may assume department administrative duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree