Servicing Ops Specialist

Citizens Financial Group•Riverside, RI

2d•Hybrid

About The Position

As the Deposit Operations Specialist, you will be responsible for processing transaction requests for customers, branch colleagues and internal colleagues. Primary responsibilities include Performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast-paced environment. Utilizes methods, procedures and knowledge of the business unit's product(s) and application(s). Research routine customer, brand, or bank inquiries as appropriate. Determines the source of problems and works to resolve them accurately and within service level agreements. Will also utilize knowledge of regulatory and compliance requirements to help minimize financial risk to Citizens and detailed knowledge of multiple systems to solve problems. May need to work independently on special projects often interaction with all levels of management, serving as a resource for the business unit. Ability to multitask, prioritize, cross train within the department and assume additional responsibilities as requested by management. The position may include reporting responsibilities and may assume department administrative duties as needed.

Requirements

Demonstrated experience to complete repetitive tasks in an accurate and timely manner along with proven process improvement skill set in a fast- paced environment
Ability to plan & prioritize daily responsibilities with strong attention to detail
Strong written and verbal communication skills
Possesses the ability and demonstrated past success in being coachable with a can do positive attitude
Beginner to intermediate in Microsoft (MS) Office tools including Outlook, Excel, & Word