Shelter Direct Care Lead II

Catholic Charities of Acadiana•Lafayette, LA

About The Position

Catholic Charities of Acadiana is seeking a Shelter Direct Care Lead II to provide leadership and support within our shelter operations. This position works closely with the Direct Care Lead I to ensure the safety, dignity, and well-being of guests while assisting staff in maintaining smooth and respectful shelter operations. The Shelter Direct Care Lead II plays a key role in ensuring continuity of leadership and compassionate care. At Catholic Charities of Acadiana, we live out our mission of caring for the sacred gift of all human life, especially the most vulnerable. Our core values-Dignity of the Human Person, Solidarity, Boundless Mercy, Joyful Tenacity, Humility, and Justice-guide everything we do. As Shelter Direct Care Lead II, you'll play an important role in fostering a safe, compassionate, and respectful environment for those who need it most.

Requirements

Bachelor's degree or four years of experience in social services, shelter operations, or related field preferred.
Proven ability in crisis intervention, de-escalation, and conflict resolution.
Strong leadership and organizational skills.
Ability to maintain confidentiality, appropriate behavior, and professional boundaries.
Physical ability to exert up to 50 pounds of force occasionally, and up to 25 pounds frequently as needed.
Flexibility to work varied shifts, including evenings and weekends.
Must be able to respond effectively during emergency weather events or shelter freeze plans.
Valid driver's license and ability to use agency vehicles as needed.

Responsibilities

Support the Direct Care Lead I by guiding and assisting direct care staff during shifts.
Monitor adherence to shelter policies, procedures, and safety protocols.
Serve as acting Lead I in their absence to ensure continuity of leadership.
Oversee shelter operations including guest check-in/out, meal distribution, and facility movement.
Conduct and document regular safety and facility checks.
Assist staff in responding to emergencies, crises, and guest concerns.
Ensure incident reports and shift documentation are completed accurately and on time.
Help monitor logging and storage of medications, valuables, and sensitive items.
Support oversight of cleanliness, sanitation, and supply distribution-stepping in when needed.
Report maintenance needs and assist with submitting requests as directed.
Model professionalism, compassion, and trauma-informed care in all interactions.
Foster teamwork and a supportive work environment for staff and guests.