SHIP/ MIPPA Supervisor

Tri-County Aging Consortium•Lansing, MI

1d•$27

About The Position

Oversees and coordinates Tri-County Office on Aging's (TCOA's) State Health Insurance Program (SHIP) as well as the Medicare Improvements for Patients and Providers Act (MIPPA) program. Provides information regarding Medicare, Medicaid, supplemental health insurance, long-term care insurance, and Person-Centered Options Counseling (PCOC). Provides consumers and their families with tools they need to make informed person-centered decisions that enhance consumer independence and wellbeing. Assess consumer needs and provide information regarding services available at TCOA and within the community. Recruit, train, and supervise TCOA SHIP staff and volunteers across Ingham, Clinton, Eaton, and Shiawassee Counties ensuring sufficient staff and volunteer pool to meet program needs.

Requirements

Bachelor's degree required, with at least two years of experience working with public benefits.
Satisfactory completion of SHIP training within 3 months of employment.
Commitment to the organization's missions and goals.
Computer skills sufficient to learn specific departmental software programs.
Ability to communicate effectively and establish relationships with staff, participants, volunteers, and vendors.
Establish a rapport with volunteers that fosters a supportive environment resulting in volunteer retention.
Ability to maintain confidential information regarding aspects of participants, volunteer, employee, and agency information.
Ability to work independently or as part of a team.
Ability to represent the Agency in a professional manner.
Must be able to adjust priorities to meet deadlines in a timely manner.
Must have proven leadership skills and characteristics.
Must have excellent verbal and writing skills.
Ability to make quick, sound, and effective decisions.
Working knowledge of budgets, financial resources, and accounting principles.
Ability to meet department standards with regard to job knowledge, participant focus, initiative, productivity, communication, teamwork, and attendance.
Physical mobility required for sitting, walking, standing, bending, and lifting/holding/carrying objects up to twenty pounds.
Must be able to move around in multiple locations with varying physical environments and barriers.
Must be able to drive.
Must be able to enter and access information using a computer.
Must be able to communicate effectively with participants, co-workers, and vendors in person, virtually and over the telephone.
Sensory requirements include the ability to manage varying levels of stress.

Nice To Haves

A minimum of two years of supervisory experience is also preferred.

Responsibilities

Effectively execute Michigan Department Health Human Services (MDHHS) MI Options Program contract.
Provide consumers with information about Medicare, Medicaid, and PCOC. Topics include eligibility, enrollment, covered services, prescription drug assistance, Medicare fraud/abuse and the appeals process.
Advocate on behalf of consumers.
Help consumers establish, restore, or secure eligibility for public and private health benefits.
Supervise, recruit, and train SHIP staff and volunteers to meet program demands and ensure competency to provide accurate, timely, and comprehensive Medicare/Medicaid education as well as promote TCOA programs including PCOC services
Responsible for achieving outreach goals as outlined in the MI Options Program contract.
Develop and deliver educational content focused on Medicare-related topics, including Medicare coverage, fraud prevention, and coordination with secondary insurance and Medicaid.
Conduct outreach efforts by engaging with businesses, partner agencies, civic organizations, retirement centers, and other community groups.
Responsible for tracking MI Options Program's performance benchmarks.
Strategize and implement initiatives to enhance program performance.
Demonstrate proficiency in utilizing state and federal systems, reporting tools, and secure platforms relevant to program operations, such as EGrAMS, CHAMPS, SHIP TA Center, STARS, Medicare.gov, SSA.gov, and various MDHHS, law enforcement, and resource databases.
Prepare, analyze, and distribute information, reports, graphs, charts, and other data as needed.
Make recommendations for employment, termination, corrective actions and conduct annual performance appraisals to maintain Agency standards.