Site Coordinator

Ricoh Americas Holdings•Detroit, MI

12d

About The Position

Site Coordinator Position Profile Accountable for the daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services. Job Duties and Responsibilities Responsible for daily operations of a mail room, copy center, or scanning facility, including operating office equipment such as PCs, copiers, multifunction devices, imaging, and mail equipment. May be responsible for courier services, reception services, switchboard operations, shipping & receiving, delivering and processing mail. Handles formal, daily customer contact. Responsible for effective implementation and management of Ricoh Service Excellence programs. Understands how to operate the required equipment and software efficiently to achieve service level agreements. Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies. May maintain daily routine functions including creating/completing work orders, contractor monitoring, inspections, reporting facility-related issues, and providing support as required. May involve interaction with contracted vendors, facility management, and building occupants. May be responsible for office supply inventory and reordering. May be responsible for conference room coordination and A/V equipment resource management. Maintains positive internal working relationships by communicating in a professional manner. Collects and provides data to leadership and customers; may include completing monthly reports with leadership support. Ensures financial responsibilities are met. Performs other duties as assigned.

Requirements

High school diploma or GED.
1+ years of experience in a related field (B2B and/or technical).
1+ years of previous customer-facing work experience.
Demonstrated knowledge and understanding of technology.
Tactical thought processing.
Ability to present to a small group.
Moderate problem‑solving skills.
Basic customer service skills.
Basic technical aptitude.
Basic written and verbal communication skills.

Responsibilities

Responsible for daily operations of a mail room, copy center, or scanning facility, including operating office equipment such as PCs, copiers, multifunction devices, imaging, and mail equipment.
May be responsible for courier services, reception services, switchboard operations, shipping & receiving, delivering and processing mail.
Handles formal, daily customer contact.
Responsible for effective implementation and management of Ricoh Service Excellence programs.
Understands how to operate the required equipment and software efficiently to achieve service level agreements.
Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.
May maintain daily routine functions including creating/completing work orders, contractor monitoring, inspections, reporting facility-related issues, and providing support as required.
May involve interaction with contracted vendors, facility management, and building occupants.
May be responsible for office supply inventory and reordering.
May be responsible for conference room coordination and A/V equipment resource management.
Maintains positive internal working relationships by communicating in a professional manner.
Collects and provides data to leadership and customers; may include completing monthly reports with leadership support.
Ensures financial responsibilities are met.
Performs other duties as assigned.