Site Coordinator

Ricoh Americas Holdings • New Hyde Park, NY

3d

About The Position

Site Coordinator Position Profile Accountable for daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to, copy services, courier services, managed print services, hospitality, imaging, and mail services.

Requirements

• High school diploma or GED
• 1+ years of experience in a related field (B2B and/or technical)
• 1+ year of customer-facing work experience
• Demonstrated knowledge and understanding of technology
• Tactical thought processing
• Ability to present to small groups
• Moderate problem-solving skills
• Basic customer service skills
• Basic technical aptitude
• Basic written and verbal communication skills

Responsibilities

• Responsible for daily operations of a mailroom, copy center, or scanning facility, including:
• Operating office equipment such as PCs, copiers, multifunction devices, imaging, and mail equipment
• Courier services
• Reception services
• Switchboard operations
• Shipping and receiving
• Delivering and processing mail
• Handles formal daily contact with customers
• Responsible for effective implementation and management of Ricoh Service Excellence programs
• Understands how to operate required equipment and software efficiently to meet service level agreements (SLAs)
• Achieves profitability by effectively utilizing company materials and supplies
• Creating and completing work orders
• Contractor monitoring
• Inspections
• Reporting facility-related issues
• Providing support as required
• May interact with contracted vendors, facility management, and building occupants
• May be responsible for office supply inventory and reordering
• May be responsible for conference room coordination and A/V equipment resource management
• Maintains positive internal working relationships by communicating professionally with all department employees
• Collects and provides data to assigned leadership and customers, including monthly reports with leadership support
• Ensures financial responsibilities are met
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees