Site Employee Experience Manager

GenScript/ProBio•Piscataway, NJ

1d•$80,000 - $95,000•Onsite

About The Position

The Site Employee Experience Manager is responsible for creating a great employee and guest experience at the site including facilities amenities, food services, supplies, working spaces, meeting rooms, and travel services. The manager will deliver these great experiences by focusing on site operational coordination, stakeholder engagement, and strategic vendor management. This role directly leads the Sr. Admin Supervisor and team to deliver high-quality administrative services at the Piscataway campus, while driving cross-functional operational excellence programs.

Requirements

Professional Experience: 6+ years in corporate administration, operations management, or project management.
Great Customer Experience: ability to provide a great customer/employee experience.
People Management: Direct or indirect people management / impact experience — must have set goals, given feedback, and developed team members for a minimum of 2-3 years.
SOP & Standards: Must have written SOPs, defined KPIs, and established operational standards that were actually adopted and measured.
Site Operations & 5S: Interest or experience in applying 5S or other continuous improvement methodologies to administrative operations, including site compliance walkthroughs.
Interpersonal Skills: Excellent interpersonal skills; must be able to influence and coordinate across all levels of a global organization.
Cultural Agility: Able to work across cultures in a way to deliver exceptional experiences.
Communication: Excellent written and spoken communication skills.
Education: Bachelor's degree in Business, Operations, or a related field.

Nice To Haves

Project Management: Demonstrated ability to manage multiple projects simultaneously with strong attention to detail.
Lean Mindset: Familiarity with Lean principles and a drive to continuously improve processes.
Budgeting & Cost Management: Hands-on experience managing an operating budget and delivering cost savings.

Responsibilities

Seating & Space Coordination: Provide a great onsite experience by maintaining up-to-date seating charts and coordinate day-to-day workspace adjustments (e.g., desk moves, chair/furniture additions) across the campus.
Minor Facility Requests: Serve as the first point of contact for routine workspace needs; triage requests and coordinate with Facilities, EHS, or Engineering as appropriate for larger scope work.
Site Compliance Walkthroughs: Conduct regular floor walkthroughs to ensure workspace standards are met and flag issues for the appropriate teams.
Ensure Meeting Room Experiences are comfortable, leverage working infrastructure, and, based on feedback, meeting the expectations of employees.
Ensure Travel Experience is easy to use based on feedback and delivered in a cost-effective manner.
Ensure Meals, Snacks and Beverages are provided in a timely fashion and, based on feedback, meeting expectations of employees.
Ensure employees can easily find and use their required office supplies.
VIP Visit Coordination: Lead the planning and execution of visits for government delegations, key account clients, and global executive tours.
Define and maintain site reception standards to ensure a professional corporate environment.
Corporate Events: Oversee high-impact site events and cultural programs that align with company values.
Requirements Definition: Define service specifications and quality standards for key GA vendors (e.g., hotel groups, airlines, catering partners); partner with Procurement to ensure requirements are accurately translated into contracts and negotiations.
KPI & Performance Reviews: Establish KPIs for all major vendors and conduct regular performance reviews; escalate underperformance and drive corrective action in coordination with Procurement.
Service Excellence: Serve as day-to-day point of contact for vendor relationships; handle complaints, assess service quality, and identify improvement opportunities.
Team Direction: Direct the Sr. Admin Supervisor and team to ensure high-quality delivery of daily administrative services (travel, catering, office supplies).
Process Standardization: Lead the development and optimization of SOPs for all GA functions to ensure operational consistency and scalability.
Financial Management: Own the departmental budget, track spending, and implement cost-saving measures through data-driven analysis.
Partner with all other departments to deliver a great experience (e. Finance, IT, HR, etc.)