Site Reliability Engineer - Assistant Vice President
About The Position
As a Remote Access Site Reliability Engineer on our End User Computing team, you will be a key member of the team making the Bank’s hybrid working model possible. As a skilled member of a global team supporting our SASE products, you will partner with your engineering and product colleagues inside and outside your core team to detect and respond to issues, prepare and execute Disaster Recovery plans, and plan and implement safe scalable changes in a blend of Agile ceremonies and ITILv4 process. Your colleagues rely heavily on our product set to deliver their work daily – join us and help keep the Bank working reliably and safely every day!
Requirements
- Extensive knowledge of networking concepts, proven experience in a networking role or a role supporting or engineering SASE solutions
- Proven experience with Linux platforms, preferably Red Hat
- Understanding of Agile and/or ITILv4 concepts, experience working in an Information Technology (IT) Service Management platform like ServiceNow
- Proven experience in a Level 3 support, engineering, or Site Reliability Engineering function that would show your ability to apply logical engineering concepts to solve problems, understand issues, and understand change as an expert on your platforms, and at least a basic level on other technological platforms to enable you to work collaboratively across teams on issues
- Understanding of Azure and Entra ID, Enterprise Applications, SAML authentication, SCIM provisioning, and Conditional Access
Nice To Haves
- Experience working in large enterprise organizations, or working across global locations
- Understanding of Site Reliability Engineering concepts
- Experience with any SIEM (ie Splunk), writing queries, generating reports and analysis based on a suspected problem
- Experience with any cloud-based computing, preferably Azure app Landing zones
- Scripting in Python or PowerShell, experience working with Microsoft Power Platforms, Azure Runbooks, or similar
Responsibilities
- Ensure the reliability and availability of our Remote Access platforms – we leverage a SASE platform that we are continuously improving, you will need an engineering mindset to understand change being proposed, potential risks and impacts, and mitigation strategies to drive safe change on this platform
- Ensure availability of underpinning ZTNA infrastructure on Linux platform – your Linux skills will be key to app-level troubleshooting and support
- Develop strategies to detect and respond to issues on our platforms, provide self-healing or self-service options for impacted end-users, and consumable technical and end-user knowledge for the platform
- Participate in and contribute to drafting of post-mortems when something goes wrong
- Be a strong technical resource to share and exchange knowledge with your squad mates as well as support teams across the Bank, enabling our teams to continuously learn and better respond to issues
Benefits
- A diverse and inclusive environment that embraces change, innovation, and collaboration
- A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
- Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
- Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
- Educational resources, matching gift and volunteer programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
