Slate Coordinator, CRM & Enrollment Systems

Florida Atlantic University • Boca Raton, FL

1d • $55,000 - $65,000 • Remote

About The Position

Florida Atlantic University is seeking a Slate Coordinator, CRM & Enrollment Systems. - Boca Raton, FL. The Slate Coordinator, Customer Relationship Management (CRM) & Enrollment Systems position serves as a critical partner in advancing recruitment, admission, and enrollment goals by configuring, maintaining, and optimizing Slate system functionality.

Requirements

• Bachelor's degree from an accredited institution in an appropriate area of specialization from an accredited institution and two years of appropriate experience; or a Master's degree from an accredited institution in an appropriate area of specialization from an accredited institution required.

Nice To Haves

• Banner experience.
• Proficiency in Excel; familiarity with data visualization tools (Power BI, Tableau) or programming languages (SQL, Python) is a plus.
• 1-3 years of experience with Technolutions Slate.
• 1-2 years of experience configuring, testing, documenting, and supporting a Customer Relationship Management (CRM) system.
• 1-2 years of experience in higher education, in particular recruitment, communications, admissions or enrollment management.
• Knowledge of transfer students, transfer strategies, special populations, and needs.
• Strong skills in data management, query/report building, and workflow logic.
• Ability to manage multiple tasks, meet deadlines, and communicate technical information to non-technical audiences.

Responsibilities

• Provide Slate system configuration and support by generating and maintaining product solutions, including but not limited to forms, templates, portals, and queries.
• Serve as the first point of contact for Slate users, providing troubleshooting and support before escalating complex issues.
• Assist with user permissions, role management, and security audits.
• Remain knowledgeable about Slate updates, support new feature implementations, and system testing (UAT).
• Review data management & quality assurance within Slate and data integrations
• Support recruitment, admission, and transfer enrollment efforts through designing and implementing communication campaigns (email/SMS) for recruitment, application completion, yield, and onboarding.
• Provide system support, training, and guidance for event-based recruitment practices, including but not limited to recruitment events, virtual sessions, campus visits, and other engagement activities.
• Assist with application review workflows and checklists.
• Provide reporting and analytics support by creating, editing, and delivering reports on funnel metrics, inquiries, application trends, yield, transfer pathways, and partnership outcomes.
• Develop ad-hoc queries and snapshots for various constituents
• Create step-by-step job aids, reference guides, data dictionaries, and process maps.
• Provide training and support for new Slate users; assist in presenting Slate updates at internal meetings.
• Help maintain the CRM knowledge base to ensure consistency across teams.
• Performing other job-related duties as assigned or directed.

Benefits

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
• State retirement options including tax-deferred annuities and Roth 403(b) plans.
• State employees Public Service Loan Forgiveness (PSLF) program.
• Sick Leave Pool Program.
• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).
• Paid Community Engagement Volunteer Service Day
• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment.
• For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level