CRM Coordinator

San Antonio Spurs Sports & Entertainment • San Antonio, TX

1d

About The Position

At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves.
To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex.
We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values -Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.
This position will provide support to the Business Strategy, Innovation and Data Operations Department with their sales reporting and CRM responsibilities. The CRM Coordinator will assist the Assoc Manager of CRM with various administrative tasks related to the Microsoft Dynamics CRM system. This position will oversee the distribution of sales leads and managing pipelines of various sales departments along with championing the user adaptation of the CRM system through new user onboarding and ongoing training initiatives.

Requirements

• Bachelor’s degree in related field
• Minimum 1-year relevant experience
• Experience working with CRM system (Microsoft Dynamics CRM is preferred)
• Proficient in Microsoft Excel
• Ability to prioritize multiple tasks and support multiple high-level positions.
• Must have high level of interpersonal skills to handle sensitive and confidential situations and information.
• Strong customer service skills required.
• Strong oral and written communication skills
• The ability to work independently and coordinate multiple tasks.
• Must have the ability to work some nights, weekends, and holidays
• In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development.

Nice To Haves

• Experience with Hosted Archtics/TM preferred
• Knowledge of Structured Query Language (SQL) is a plus
• Understanding of CRM as it relates to sales, marketing and email marketing functionalities
• Familiarity with generative AI tools, and a desire to explore problem-solving and creating efficiency utilizing AI.

Responsibilities

• Sales and Service Campaign Management – Assist with lead distribution process and monitor campaigns throughout the duration for tracking and determination of campaign ROI.
• Training – Train new hires in Microsoft Dynamics CRM and bolster user adoption through continual training. Continually add to our stock of resources for users to rely on when learning new processes.
• Data Integrity – Collect and import data from a variety of sources while ensuring data hygiene standards are maintained. Oversee ongoing duplicate detection jobs to ensure integrity of all data entered in the CRM system.
• Record Updating – Assist sales and service teams across all franchises with bulk updating of CRM records for tracking touchpoints, benefits, and member events.
• Identify and implement process improvements within the CRM system to enhance user experience, reporting accuracy, and operational efficiency across departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level