Slot Technical Shift Mgr

Seneca Gaming Corporation•Salamanca, NY

About The Position

The main responsibility of Slot Technical Shift Manager is to provide training, technical direction and guidance to co-workers in installing, servicing, adjusting and repairing of slot and other gaming and non-gaming equipment as needed. Additional duties include the maintenance and repair of select equipment for the Finance and Table Games operations. This position requires performing the job duties throughout the SGC properties as needed. Traveling between or reporting to other properties is a requirement for this position. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives and the Departments policies and procedures. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 1. Lead staff in safeguarding of slot machines: maintains slot repair parts cart and inventories; Inventory Replacement Log; and maintains secure key controls and ensures that machines are in a secure and locked state. 2. Provide technical direction to co-workers with regard to troubleshooting of equipment and records appropriate information on the Machine Access Log. 3. Prepare requisitions for parts, tools, equipment, etc. and forwards to supervisor for approval. 4. Conduct daily inspections of machines and equipment. 5. Lead and coordinate the movement of slot machines as required or requested. 6. Maintain alertness for the performance of all responsibilities, and a general awareness of casino operations at all times. 7. Take appropriate action based on observations, as directed or established by casino policy, procedures or gaming rules and regulations and informs supervisor of any concerns. 8. Train co-workers to perform machine conversions as required or requested. 9. Train co-workers to adjust and align machines, to repair problems on the spot, or remove and replace suspect bad components for later repair in the lab. 10. Responsible for the ordering of parts, supplies, forms and other required equipment for the efficient operation of the department. 11. Maintain all necessary and required inventory sheets, log reports, appraisals. 12. Perform other duties, including special projects, as needed or directed. 13. Perform any duty within the scope of Slot Technician/Senior Slot Technician responsibilities. 14. Must have a thorough understanding and be able to install, repair and maintain casino Player Tracking System equipment. 15. Assist the Finance department by maintaining and repairing currency and currency related equipment. 16. Notify the Cage Shift Managers/Cage Manager of all maintenance and repairs performed on equipment. 17. Track and record all finance equipment repairs/maintenance on equipment tracking log sheet. 18. Provide report to the Cage Shift Managers/Cage Manager of any parts or supplies needed to maintain and/or repair finance equipment. 19. Assist the Table Games department by maintaining and repairing any Table Games’ electronic equipment as requested. 20. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times. 21. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff. 22. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies. 23. Must complete all required SGC (HR) Training programs within nine (9) months from commencement of employment. 24. Attend all necessary meetings. 25. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours and days off are determined by a 24-hour schedule.

Requirements

Must be 18 years of age or older upon employment.
High School Diploma or equivalent GED required.
Associate’s degree or Electronics Certification from a credited school.
Must have a minimum of five (5) years’ experience as a Slot Technician in a licensed jurisdiction.
Candidate must complete the internal testing and evaluation process of the approved SGC Slot Technical training program.
Exhibits superior communication skills.
Demonstrates management skills along with experience in providing training, technical direction and guidance to co-workers.
Experience in performing “bench level” electronic work.
Ability to perform various mathematical functions with regards to computing slot machines percentages and progressive calculations.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to stand, walk, and move through all areas of the casino.
Must be able to reach with hands and arms; talk or hear; use hands to touch, handle, or feel objects, tools or controls.
Must be capable of using various electronic test equipment and power tools.
The employee must frequently lift and/or move a minimum of fifty (50) pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Responsibilities

Lead staff in safeguarding of slot machines: maintains slot repair parts cart and inventories; Inventory Replacement Log; and maintains secure key controls and ensures that machines are in a secure and locked state.
Provide technical direction to co-workers with regard to troubleshooting of equipment and records appropriate information on the Machine Access Log.
Prepare requisitions for parts, tools, equipment, etc. and forwards to supervisor for approval.
Conduct daily inspections of machines and equipment.
Lead and coordinate the movement of slot machines as required or requested.
Maintain alertness for the performance of all responsibilities, and a general awareness of casino operations at all times.
Take appropriate action based on observations, as directed or established by casino policy, procedures or gaming rules and regulations and informs supervisor of any concerns.
Train co-workers to perform machine conversions as required or requested.
Train co-workers to adjust and align machines, to repair problems on the spot, or remove and replace suspect bad components for later repair in the lab.
Responsible for the ordering of parts, supplies, forms and other required equipment for the efficient operation of the department.
Maintain all necessary and required inventory sheets, log reports, appraisals.
Perform other duties, including special projects, as needed or directed.
Perform any duty within the scope of Slot Technician/Senior Slot Technician responsibilities.
Must have a thorough understanding and be able to install, repair and maintain casino Player Tracking System equipment.
Assist the Finance department by maintaining and repairing currency and currency related equipment.
Notify the Cage Shift Managers/Cage Manager of all maintenance and repairs performed on equipment.
Track and record all finance equipment repairs/maintenance on equipment tracking log sheet.
Provide report to the Cage Shift Managers/Cage Manager of any parts or supplies needed to maintain and/or repair finance equipment.
Assist the Table Games department by maintaining and repairing any Table Games’ electronic equipment as requested.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Must complete all required SGC (HR) Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.