Slot Technical Assistant Shift Manager

Hollywood Casino at Columbus • Columbus, OH

12h

About The Position

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Responsible for providing guidance and daily supervision to Team Members in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
Responsible for supporting compliance to departmental budgets.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
Monitor electronic gaming device activities for adherence to established procedures.
Assists with service calls in accordance with established procedures.
Notifies manager if any technical issues arise that cannot be repaired and when materials need to be ordered.
Assists with determinations regarding types of materials, supplies, or tools to be used within established guidelines.
Assists in layouts to installations of slot machines.
Assists in preventative maintenance of slot machines.
Troubleshoots and repairs machine malfunctions and player tracking system problems. Complete correspondence needed to move, convert, or install slot related equipment.
Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Effectively communicates with other departmental leaders when necessary.
Maintains strict confidentiality in all departmental and company matters.

Requirements

• Associates degree (A.A) from technical school; or two years experience in the technical field; or equivalent combination of education and experience.
• Two years of technical supervisory experience preferred.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Nice To Haves

• Two years of technical supervisory experience preferred.

Responsibilities

• Providing guidance and daily supervision to Team Members in the department.
• Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Monitor electronic gaming device activities for adherence to established procedures.
• Assists with service calls in accordance with established procedures.
• Notifies manager if any technical issues arise that cannot be repaired and when materials need to be ordered.
• Assists with determinations regarding types of materials, supplies, or tools to be used within established guidelines.
• Assists in layouts to installations of slot machines.
• Assists in preventative maintenance of slot machines.
• Troubleshoots and repairs machine malfunctions and player tracking system problems.
• Complete correspondence needed to move, convert, or install slot related equipment.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Effectively communicates with other departmental leaders when necessary.
• Maintains strict confidentiality in all departmental and company matters.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree