Social Care Network (SCN) Partner Liaison Specialist

Forward Leading IPA•Town of Seneca, NY

5d•$55,000 - $75,000•Remote

About The Position

The Partner Liaison Specialist (PLS) is responsible for supporting approximately 8–10 CBOs at any given time as they prepare for and implement SCN activities. This role includes guiding organizations through assessments, planning, technical assistance, reporting, and operational readiness. The PLS serves as a relationship manager, project coordinator, and strategic support partner—helping each organization meet SCN requirements and succeed within the network. Position Type: Grant-funded through March 2027

Requirements

Associate or bachelor’s degree in a relevant field (business, public health, healthcare administration) or equivalent experience.
Minimum of 3 years of experience in relationship management, project management, or a related field.
Experience within the New York State healthcare system (population health, behavioral health, FQHCs, etc.) is required.
Strong organizational, leadership, and project management abilities.
Ability to manage multiple priorities with minimal supervision.
Outstanding communication and interpersonal skills.
Demonstrated ability to build relationships and support organizational change.
Capacity to gather and communicate project information clearly to diverse audiences.
Experience with full project lifecycle management.
Proficiency in Microsoft Office and other business software applications.
Self-motivated, resourceful, and effective in a remote work environment.
Commitment to equity, social justice, and making meaningful impact in underserved communities.

Nice To Haves

Familiarity with regional CBOs, local healthcare systems, and partner agencies preferred.
Prior experience with large-scale implementation grants or projects preferred.

Responsibilities

Build strong, supportive relationships with assigned CBOs throughout the SCN readiness process.
Use standardized SCN onboarding approaches while adapting to CBO-specific needs.
Support CBOs in completing readiness assessments and developing Dynamic Needs Maps identifying pre-onboarding action items.
Guide CBOs in completing Dynamic Needs Map items, including project planning, workflow development, and resource creation.
Coordinate technical assistance to strengthen organizational capacity for screening, navigation, and service delivery within the SCN.
Assist CBOs with accessing the correct technical assistance sessions and materials.
Monitor progress of onboarding CBOs using dashboards, reports, and milestone tracking tools.
Provide clear, consistent updates on CBO progress and needs to the SCN Project Director and FLIPA leadership.
Support data collection, interpretation, and communication of key findings across the project lifecycle.
Participate in peer learning and group-based improvement strategies with fellow Partner Liaison Specialists and SCN team members.
Identify trends, challenges, and opportunities for process improvement across the CBO network.
Support the development and execution of learning community strategies to facilitate shared knowledge, standardization, and ongoing improvement.
Work effectively across diverse organizations, geographies, and organizational cultures.
Support leadership in developing enhanced or tailored technical assistance based on emerging CBO needs.
Complete other duties as assigned.