SOCIAL SERVICES SUPERVISOR/EXPERT

State of Arkansas•Fort Smith, AR

About The Position

The supervisor is expected to help prioritize activities and deadlines, review/monitor work performance, apply policies and procedures and ensure all training requirements are met. Adhere to strict time frames, ensure delivery of services which follow policy and law, and coordinate with other agencies for services and conduct presentations to organizations (when needed). Other special projects and tasks as assigned. Reviewing and approving workers' travel expenses, CHRIS work, TDM's/Protection Plans, staffing the department, prepping for court appearances, and filling in as necessary to ensure adequate staffing. The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others. The Social Services Supervisor/Expert is responsible for overseeing social service programs, ensuring compliance with state and federal policies, and providing guidance to staff. This role involves strategic planning, program evaluation, and supervision of case management to improve service delivery and client outcomes. The Supervisor/Expert serves as a subject-matter authority in social work practices, policy development, and stakeholder engagement. The assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts.

Requirements

Minimum of four years of work experience in human services programs or public service work, including one year in a supervisory or leadership capacity.
Required to have a background check and child/adult maltreatment registry check.
Case management and service coordination
Knowledge of crisis intervention and de-escalation techniques
Knowledge of Arkansas social service laws, policies, and regulations
Proficiency in data management, reporting, and documentation
Familiarity with trauma-informed care and cultural competency
Understanding of behavioral health and protective services
Leadership and mentorship skills for supervisory roles

Nice To Haves

The formal education equivalent of bachelor’s degree in social work, sociology, psychology, or a related field; plus, four years of experience in a child welfare or human service program or related field.

Responsibilities

Supervise, mentor, and evaluate social services staff.
Develop and implement policy and program initiatives to improve service delivery.
Conduct program audits and quality assurance to ensure compliance.
Provide expertise in crisis intervention, case management, and legal compliance.
Coordinate with government agencies, community organizations, and advocacy groups.
Lead statewide social services initiatives and high-priority programs.
Oversee compliance with federal, state, and agency regulations.
Provide technical expertise in crisis management, program development, and inter-agency collaboration.