Softgoods Supervisor

Giant Tiger

9d • Onsite

About The Position

Who We Are: At Giant Tiger, our mission is simple: help Canadians save more every day. We’re a Canadian institution rooted in our communities and built on 60+ years of success. Our store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right price. We’re looking for friendly, motivated people who enjoy helping people and being part of a team — this posting represents a current opportunity at Giant Tiger. Job Title Softgoods Supervisor About This Role: What You’ll Be Doing: Ensuring a high level of customer service, for assigned departments Oversee the day-to-day operations; Training and Communicating policies and procedures to department Associates on a daily basis; E.g. SKU, pricing issues, printing signs, labels, operating the RF unit; Complete ordering and replenishment of merchandise; Supervising a team within the assigned departments while ensuring cross-functional collaboration; Ensuring execution of the GT System (policies, procedures, standards) by all Associates; Takes appropriate action and provides recommendations based on analysis of assigned area; Leads merchandising activities; Following the best practices when receiving and processing merchandise; Prepare and participating in inventory management activities (e.g. cycle counts); Provide input to the Store Owner/Manager into scheduling and quantification; Resolving customer complaints quickly and professionally; Opening and closing the store on a rotating basis; Actively involved and connected with the store’s local community; Supporting the store owner/manager on additional tasks and projects; Ensuring health and safety policies and guidelines are followed; Ensuring the checkout work area is kept clean and organized; Ensuring Loss prevention best practices are followed; Ensuring compliance of all policies when selling Tobacco and Lottery.

Requirements

• Proven motivator / team leader
• Ability to work independently and as part of a team
• Effective customer service, communication and interpersonal skills (with employees, customers, vendors, other third party)
• Exceptional planning and organizational skills
• Strong merchandising and analytical skills
• 1-3 years retail management experience or equivalent Giant Tiger experience as a keyholder.

Responsibilities

• Ensuring a high level of customer service, for assigned departments
• Oversee the day-to-day operations
• Training and Communicating policies and procedures to department Associates on a daily basis
• Complete ordering and replenishment of merchandise
• Supervising a team within the assigned departments while ensuring cross-functional collaboration
• Ensuring execution of the GT System (policies, procedures, standards) by all Associates
• Takes appropriate action and provides recommendations based on analysis of assigned area
• Leads merchandising activities
• Following the best practices when receiving and processing merchandise
• Prepare and participating in inventory management activities (e.g. cycle counts)
• Provide input to the Store Owner/Manager into scheduling and quantification
• Resolving customer complaints quickly and professionally
• Opening and closing the store on a rotating basis
• Actively involved and connected with the store’s local community
• Supporting the store owner/manager on additional tasks and projects
• Ensuring health and safety policies and guidelines are followed
• Ensuring the checkout work area is kept clean and organized
• Ensuring Loss prevention best practices are followed
• Ensuring compliance of all policies when selling Tobacco and Lottery

Benefits

• Competitive Compensation: Giant Tiger will consider factors such as experience, skills and internal equity to ensure you are paid competitively.
• Profit Sharing: We provide an annual bonus opportunity equal to a percentage of your salary, based on store performance.
• Health Benefits and Paid Time Off: Access to our flexible, cost-shared health and dental benefits plan (available after 3 months of full-time work) and annual paid time off, including personal and vacation days.
• Career Growth: Giant Tiger is committed to developing our people. We promote from within, and many of our leaders started right here. We provide the coaching, training, and support you need to build a long-term career. If you're looking for a place to grow and take on new challenges, you've found it.
• Store Discount: Enjoy savings at your Giant Tiger store with 20% off children’s, men’s, and ladies’ apparel and footwear, and 10% off health and beauty, grocery, toys, housewares, and eCommerce purchases, applied at the point of sale.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees