Software Engineer - Applications

Apple • Cupertino, CA

19h

About The Position

Imagine what you can do here. Apple is a place where extraordinary people gather
to do their lives best work. Together we create products and experiences people
once couldn’t have imagined, and now, can’t imagine living without. It’s the
diversity of those people and their ideas that inspires the innovation that runs
through everything we do.

DESCRIPTION

APPLE INC has the following available in Cupertino, California and various
unanticipated locations throughout the USA. Work closely with product owners and
app owners to establish SLOs, identify areas of improvement across the app suite
and support the roll out of new features across multiple regions and Geos.
Manage offshore and onsite support team in handling queries and problems
reported by users from Apple stores. Provide operational excellence by ensuring
the highest levels of performance and availability across retail store apps.
Restore critical services and provide the highest quality of customer support.
Build robust monitoring and alerting systems for our suite of apps. Review
application design, identifying SLO and SLA for micro-services and build tools
to measure and improve metrics. Manage pilot roll out of application to Apple
retail stores across the world and build systems to collect feedback. Represent
the Ops team on key engineering releases and features, ensuring operational
readiness and communicating deployment and mitigation planning to all
collaborators. Diagnose and mitigate critical failures in high pressure
situations. Perform deep dives and root cause analysis as needed. Develop strong
cross-functional relationships with business partners, Engineering, Quality
Engineering and Retail Store field team. Tackle, research, analyze, and diagnose
complicated technical issues by diving into backend systems and logging. 40
hours/week. At Apple, base pay is one part of our total compensation package and
is determined within a range. This provides the opportunity to progress as you
grow and develop within a role. The base pay range for this role is between
$181,100 - $272,100/yr and your base pay will depend on your skills,
qualifications, experience, and location. PAY & BENEFITS: Apple employees also
have the opportunity to become an Apple shareholder through participation in
Apple’s discretionary employee stock programs. Apple employees are eligible for
discretionary restricted stock unit awards, and can purchase Apple stock at a
discount if voluntarily participating in Apple’s Employee Stock Purchase Plan.
You’ll also receive benefits including: Comprehensive medical and dental
coverage, retirement benefits, a range of discounted products and free services,
and for formal education related to advancing your career at Apple,
reimbursement for certain educational expenses — including tuition.
Additionally, this role might be eligible for discretionary bonuses or
commission payments as well as relocation. Learn more about Apple Benefits:
https://www.apple.com/careers/us/benefits.html. Note: Apple benefit,
compensation and employee stock programs are subject to eligibility requirements
and other terms of the applicable plan or program.

Requirements

• Master's degree or foreign equivalent in Computer Science or a related field and 3 years of work experience in the job offered or related occupation.
• 3 years of experience with each of the following skills is required: Using Linux shell Scripts to improve deployment infrastructure and processing.
• Using Load Balancers, DNS, Nginx to ensure reliable traffic routing, fast failover, and prevention of silent outages across distributed systems
• Using SQL (e.g. Oracle, Postgres), NoSQL datastore (e.g. Couchbase, Cassandra), messaging (e.g. Kafka, RabbitMQ) and search technologies (e.g. Solr, Elastic Search).
• Managing Configuration management using Ansible, Jenkins, and Git.
• Monitoring large scale production and troubleshooting as on-call support team.
• Using Docker, Jenkins, GitOps principles for CI/CD implementation
• Utilizing Web and REST for Micro services application architecture including Java and Tomcat.
• Using cloud vendors including AWS, GCP, or AliCloud to manage application deployments and maintain infrastructure
• Utilizing Kubernetes to execute brand new application stacks and lift and shift of existing cloud applications

Nice To Haves

• N/A

Responsibilities

• Work closely with product owners and app owners to establish SLOs, identify areas of improvement across the app suite and support the roll out of new features across multiple regions and Geos.
• Manage offshore and onsite support team in handling queries and problems reported by users from Apple stores.
• Provide operational excellence by ensuring the highest levels of performance and availability across retail store apps.
• Restore critical services and provide the highest quality of customer support.
• Build robust monitoring and alerting systems for our suite of apps.
• Review application design, identifying SLO and SLA for micro-services and build tools to measure and improve metrics.
• Manage pilot roll out of application to Apple retail stores across the world and build systems to collect feedback.
• Represent the Ops team on key engineering releases and features, ensuring operational readiness and communicating deployment and mitigation planning to all collaborators.
• Diagnose and mitigate critical failures in high pressure situations.
• Perform deep dives and root cause analysis as needed.
• Develop strong cross-functional relationships with business partners, Engineering, Quality Engineering and Retail Store field team.
• Tackle, research, analyze, and diagnose complicated technical issues by diving into backend systems and logging.

Benefits

• Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs.
• Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan.
• Comprehensive medical and dental coverage
• Retirement benefits
• A range of discounted products and free services
• For formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition.
• This role might be eligible for discretionary bonuses or commission payments as well as relocation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level