Software Solutions Support Engineer

Sentry Management

2d • Onsite

About The Position

Sentry Management is an industry leader in full-service community association management. Our purpose is to nurture communities we are all proud to call home by putting our communities first, enhancing property values by supporting the board’s endeavors, and improving the lifestyles of residents. Our community managers and support personnel are best-in-class, and we’ve been recognized as a National Top Workplace by USA Today for our engaged, people-centric workplace culture and employee engagement. We value diversity in all its forms and strive to create a workplace where everyone feels supported and respected.

We are currently looking for a Software Solutions Support Engineer based in our home office in Longwood, FL. This position is responsible for providing technical support, coordination, implementation, and management of specific software engineering projects while ensuring consistency with company strategy, commitments, and goals, ensuring the consistent operation of software systems, providing technical assistance, and troubleshooting software issues.

Requirements

• Have a bachelor’s degree (preferred) OR a combination of education and experience in Information Technology, Computer Science, or a relevant technical business discipline, 5 years minimum
• Proficiency with Microsoft Suite, including but not limited to: Excel, PowerPoint, Word, Outlook, One Note, Planner, SharePoint
• Ability to sit or stand for long periods of time
• Must be able to lift 50lbs

Nice To Haves

• Relevant industry certifications in areas such as project management, cloud technologies, computer platforms, systems and networks, data services and/or security a plus
• Understanding of accounting processes, systems, and terminology preferred
• Merchant Payment Processing/Technology knowledge preferred
• Experience with Homeowner Association Management preferred
• Experience with multi-state operations desired

Responsibilities

• Serve as the primary point of contact for stakeholders and customers, addressing questions and concerns regarding the enterprise suite of applications.
• Troubleshoot and diagnose issues reported by users through service support systems.
• Develop and maintain a detailed product backlog, prioritizing features and user stories based on customer feedback, market research, and internal stakeholders' input.
• Clearly articulating and communicating product requirements to the development team, ensuring a shared understanding of the desired outcome.
• Actively participate in Agile ceremonies, such as sprint planning, daily stand-ups, sprint reviews, and retrospectives, to maintain a strong relationship with the development team
• Implement industry-leading software technology that will drive Sentry Management functions and initiatives
• Identify and coordinate assignments of internal resources and external partners to meet software project requirements
• Responsible for the overall success of testing, including result verification and release sign-off of software projects as needed

Benefits

• Salary commensurate with experience and qualifications
• Training and Support provided
• Comprehensive benefits package
• Work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level