Software Support Specialist

VAS Dairy Management software

2d • Remote

About The Position

Bring your problem-solving skills and customer-focused mindset to our Support
Specialist role! In this position, you’ll provide technical support, build
strong relationships, and help our customers across the globe get the most out
of our software solutions. If you enjoy helping others succeed and want to be
part of a global impact team, we’d love to hear from you.

This is a Customer Support and Success role that is designed to provide high
quality support while ensuring customer success by providing solutions and
articulating value of all VAS proprietary software systems. They will utilize
tools to remotely assist customers and provide support by communication and
building relationships via telephone, internet, email, and periodic face-to-face
meetings with our customers.

This position is a remote role within the U.S., with preference for candidates
in the Central, Mountain, and/or Pacific time zones.

For the past 40 years we’ve woken up each day to support those that never stop
feeding the world – and we have no plans to quit. We set the standard for farm
management solutions and fix our eyes on raising the bar to meet the next
generation of expectations.

Our software and information solutions help collect and connect a farm's data –
from herd management to feed performance, tracking and more. These insights are
a source of truth, empowering producers and their trusted advisors to make
profit-driven and sustainable management decisions.

Whether near or far, large or small, VAS is at the heart of your dairy.

VAS has deep roots in the industry through its origin within the URUS family of
companies.
companies. As a holding company with cooperative and private ownership, URUS is
a family of businesses at the heart of the dairy and beef industry – Alta
Genetics, GENEX, Genetics Australia, Leachman Cattle, Jetstream, PEAK, SCCL,
Trans Ova Genetics and VAS.  Each organization has its unique identity,
products, and services. These companies work globally to provide cutting-edge
dairy and beef genetics, customized reproductive services to maximize
conceptions, dairy management information to take producers to the frontline of
progressive dairy farming, and an array of products and services to help bovines
reach their full genetic potential. URUS has 9 brands in 17 retail countries and
employs nearly 2,800 people globally.

Requirements

• Four-year Bachelor’s degree with emphasis in Dairy Science/Animal Science preferred.
• 1 to 2 years’ experience in a similar role or equivalent combination education and experience preferred.
• Experience within the dairy industry required.
• Intermediate skills with the Microsoft products.
• Experience with Salesforce or CRM product preferred.
• Excellent oral and written communication skills.
• Multi-tasking skills and capable of meeting deadlines.

Responsibilities

• Answer incoming phone calls and provide support when customers call in with technical problems and/or concerns with regards to software and hardware systems.
• Execute Customer Success related functions including onboarding, driving product and new feature adoption, foster customer relationships, and proactive engagement.
• Process inbound support requests and effectively evaluate customer needs to determine case priority
• Communicate via phone, email, and/or other approved methods of communication with customers, employees, and/or vendors to resolve customer support requests and for all general business purposes.
• Document all customer support calls/communication and apply accurate support time in CRM or other assigned methods of documentation.
• Train and educate customers as needed in the use of proprietary software and hardware systems.
• Provide friendly, cooperate, and courteous service to all customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level