Solutions Consultant

Motorola Solutions • Chicago, IL

20h • $120,000 - $130,000

About The Position

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Noggin is a leader in integrated resilience management technology, offering a next-generation, cloud-based platform that combines 10 essential solutions into one unified system. Our award-winning resilience platform seamlessly integrates business continuity, incident and crisis management, emergency management, security and operational and third-party risk management. The Solution Consulting team possesses a deep knowledge of our solutions and provides customers with tailored software demonstration to address customer needs. Sitting within the Business Development function, they work closely with Product, Sales, Professional Services, Customer Success, Commercial and Compliance teams. They also assist with software implementations statements of work. Job Description The purpose of the Solutions Consultant position is to embody the mantra of “Problem Meet Solution”, from a Functional Customer Business Process focus. At its core, the Solutions Consultant's responsibility is to understand the customer’s specific business and technical needs, translate, architect and articulate this into a viable, compelling and clear blueprint for a technological solution. This involves a deep understanding of the business processes, workflows, and pain points to define the "what" and "why" of a solution before the Solutions Consultants teams delve into and articulate the "how." Solutions Consultants are the visionaries who ensure that the technological solution is not just technically sound but also functionally robust and user centric.

Requirements

• Bachelor's degree with 4 + years experience in one of the following: technical solutions selling, pre-sales engineering, marketing or product management OR 6+ years experience in one of the following: technical solutions selling, sales engineering, marketing or product management
• Demonstrated experience in requirements gathering and analysis, and solution consulting processes and the preparation of pre-sales artefacts
• Demonstrated experience in analyzing the needs of prospective customers, providing advice and delivering software demonstrations showcasing how our solutions can be delivered to customer needs
• Experience with ownership of the client relationship and front-line stakeholder engagement

Nice To Haves

• A minimum of 5 years related experience with complex business software solutions, ideally with at least 2 in a senior role
• Understands working within project teams in a software solutions context
• Market or product analysis for software products
• Software Solution Consulting, Software Solution Implementation, Business development or sales experience
• Strongly desirable to have exposure to business continuity, crisis, incident, risk or emergency management systems

Responsibilities

• Uncover business and functional requirements, engaging various stakeholders, to elicit detailed information about their current processes, challenges, and desired future state.
• Qualify the opportunity in collaboration with the sales executive, to help determine if our solutions are a genuine fit for the customer's needs.
• Tailoring the solution, to address the unique requirements uncovered during discovery.
• Crafting compelling demonstrations and assisting Solutions Consultant to create and present customized product demonstrations that showcase how the solution will solve the prospect's specific problems. Not generic overviews but tailored narratives that resonate with the audience.
• Address functional and technical objections, providing detailed and reassuring answers.
• Conduct functional and technical workshops, lead deep-dive sessions with the prospect's team to discuss the solution's architecture, implementation, and ongoing management in detail.
• Build trust and confidence with a deep understanding of both our product and solution within the customer's context, to help close the deal.
• Defining the Scope of Work, providing the customer contextual details that resonate with the customer’s solution expectations, ensuring accuracy and clarity.
• Supporting handing over the solution to the implementation team for a seamless transition for the new customer.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level