Solutions Engagement Partner

TMT Insights • Los Angeles, CA

22h • Remote

About The Position

TMT Insights is seeking a Solutions Engagement Partner with strategic consulting experience to join our growing team of Media Experts. In this role, you will help guide key initiatives that will accelerate TMT clients’ digital media supply chain modernization journeys, focusing on optimization and automation opportunities that maximize TMT’s value for the client. This will be achieved through: End-to-end Engagement Ownership: From inception through completion, you’ll partner with TMT’s clients to collaboratively define the key initiative. This requires partnering with TMT internal stakeholders (Sales, Product, Engineering) to collaboratively capture solution requirements, design workflows, provide best practices / recommendations to implement the requested solution. Implementation management - You’ll work closely with TMT’s clients to oversee, support, and drive forward projects, ensuring projects run smoothly and efficiently from start to finish. You will be the voice of the customer to internal TMT teams, ensuring their requirements are met throughout the engagement. Alignment on Strategic Opportunities: You’ll work with the collective TMT team (product, engineering, support, etc.) to work backwards from the client to identify and pursue strategic supply chain opportunities. These strategic supply chain opportunities can include but are not limited to digital innovation, product innovation, large-scale migrations, workflow reengineering, data and analytics, operational change management, and business agility. Governance: Implement governance structures to effectively govern both our partnership with the client, and the client’s engagement across various service offerings from TMT (Proserv/Polaris/Focus/Media Engineering, etc.) Enablement & Change Management: To drive clients’ people and operating model change, it may be critical to define a training strategy to upskill technical and non-technical roles across the client’s organization to ensure effective adoption of TMT’s implemented solution and/or Polaris product.

Requirements

• 6+ years of experience in systems implementation, project management, consulting, product management and professional services with a strong track record of overseeing the full SDLC
• 4+ years in consulting / professional services, with 2+ years of implementation experience for DSC/DAM or other digital supply chain media delivery solutions over the full SDLC process (analysis, design, develop, test, deploy, support) at a consulting / professional services firm
• A strong technical background in film or television distribution, as well as a good understanding of post-production processes
• Exceptional communication, presentation, and influencing skills, with the ability to articulate complex ideas clearly and concisely to a variety of audiences, whether external to clients or internal to engineering and development
• Demonstrated ability to manage and communicate upwards with leadership
• Ability to work and collaborate with subject matter experts, cross-functional resources, and business stakeholders to understand and document business requirements
• A proactive and organized approach, able to manage multiple priorities, timelines, and deliverables in a fast-paced environment, whether with clients or internal teams, including engineering and development teams
• A great eye for detail, with a proven ability to manage and oversee complex projects, ensuring accuracy and precision at every stage
• Ability to balance client, business, and product interests while considering technical feasibility, project timelines, as a parallel initiative

Nice To Haves

• Media & Entertainment and/or Broadcast industry experience
• Experience working at a strategic consulting firm
• Experience in digital supply chain and cloud-based technology
• Experience working with Jira, Microsoft tooling such as Project and Excel

Responsibilities

• Partner with several types of business and technology client leaders to help strategize and manage their entire initiative, from concept to delivery
• End-to-end ownership of a diverse range of projects and initiatives, interfacing and influencing amongst the other core account groups including internal and external business, product, engineering, architecture, and support teams
• Assist in managing the full implementation lifecycle through all core project phases, including project set up, requirements gathering, workflow design, development, testing, and deployment
• Leverage your delivery experience with large scale transformations to share best practices and feedback in order to help shepherd clients through each stage of the SLDC, accelerating their ability to solve challenges through new ideas, tools and mechanisms
• Clearly articulate and define feature business requirements and acceptance criteria in Jira epics/stories for both Design, Engineering, and QA to code and test against, respectively
• Ensure timely project delivery by creating, maintaining, and managing schedules and deadlines, while acting as liaison with Engineering TPMs/leads to ensure timely delivery of project milestones
• Conduct periodic reviews of deliverables and provide feedback both internally as well externally
• Proactively identify risks, issues, and possible mitigation strategies, as required
• Lead meetings with multiple client stakeholders and internal teams, including leadership and engineering, to effectively evangelize TMT services, products, alongside recommended 3rd party technologies to guide clients to adopt the right solution(s) at the right time to drive optimizations and automation
• Building and maintain strong client relationships

Benefits

• Competitive salary
• Opportunity for bonus and/or long-term professional career growth, training, and development
• Access to a full range of medical, vision, & dental benefits
• Unlimited Vacation Allowance
• 401 (k) + match
• Remote position – work from home

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed