Solutions Engineer (Sales/Implementation)

Lightspeed Systems • Austin, TX

5d

About The Position

Are you passionate about combining technical expertise with customer-centric problem-solving to make a real impact? As a Solutions Engineer on our team, you will play a crucial role in driving customer success by supporting the pre- and post-sales customer journey. You will collaborate closely with our sales, support, and product teams to deliver tailored solutions that meet the needs of K-12 school districts. This position requires a blend of technical expertise, problem-solving skills, and the ability to establish strong customer relationships. You will be a key resource for ensuring that our solutions are effectively implemented, configured, and utilized to their fullest potential. If you're ready to make a difference and be a trusted partner for schools nationwide, this is the opportunity for you! ABOUT THE ROLE - Key Responsibilities Product Implementation and Configuration: Partner with the sales team to implement products pre- and post-sales, ensuring accurate configurations tailored to each customer's specific requirements. Customer Collaboration: Anticipate and interpret customer needs through effective questioning and active listening, ensuring our solutions align with their immediate and long-term goals. Proactive Engagement: Maintain strong customer relationships by regularly sharing product updates, insights, and best practices. Technical Escalation: Work closely with the Support team to address and resolve complex technical issues. Cross-Functional Advocacy: Collaborate with Sales, Support, and Product teams to follow up on customer needs, prioritize requests, and advocate for solutions that meet their expectations. Training and Enablement: Provide customers with comprehensive training to maximize product utilization and drive engagement. Manager Escalations: Identify and raise concerns in a timely manner make recommendations to help clients be more successful Data Accuracy: Maintain accurate data in the CRM (ChurnZero), such as client contacts, journeys, meetings, and configurations. ABOUT YOU You bring a unique blend of technical knowledge, customer focus, and communication skills to the role. You are passionate about helping schools and educators succeed and thrive in a dynamic environment. The following skills and experience will set you up for success in this position:

Requirements

• User Provisioning Experience: Familiarity with Azure, Active Directory, and Google Admin Console.
• Deployment Strategy: Knowledge of endpoint management tools like GPO, SCCM, Intune, or other similar solutions.
• Networking Familiarity: Basic understanding of enterprise networking; Network Administrator experience is a plus.
• Education / Work History: Bachelor's degree preferred, with at least 3 years of relevant experience, preferably in an educational setting or EdTech.
• Client-Obsessed: A passion for building deep relationships with key stakeholders and becoming a trusted advisor.
• Cross-Functional Communicator: Ability to articulate complex technical solutions clearly to a diverse audience, both in writing and verbally.
• Detail-Oriented: Skilled at documenting and recording information accurately and with strong organizational habits.
• Sales Support Experience: Prior experience providing technical support in sales is advantageous.
• Collaborative and Independent: Adept at working both independently and as part of a team.

Nice To Haves

• Networking Familiarity: Network Administrator experience is a plus.
• Education / Work History: Bachelor's degree preferred
• Sales Support Experience: Prior experience providing technical support in sales is advantageous.

Responsibilities

• Product Implementation and Configuration: Partner with the sales team to implement products pre- and post-sales, ensuring accurate configurations tailored to each customer's specific requirements.
• Customer Collaboration: Anticipate and interpret customer needs through effective questioning and active listening, ensuring our solutions align with their immediate and long-term goals.
• Proactive Engagement: Maintain strong customer relationships by regularly sharing product updates, insights, and best practices.
• Technical Escalation: Work closely with the Support team to address and resolve complex technical issues.
• Cross-Functional Advocacy: Collaborate with Sales, Support, and Product teams to follow up on customer needs, prioritize requests, and advocate for solutions that meet their expectations.
• Training and Enablement: Provide customers with comprehensive training to maximize product utilization and drive engagement.
• Manager Escalations: Identify and raise concerns in a timely manner make recommendations to help clients be more successful
• Data Accuracy: Maintain accurate data in the CRM (ChurnZero), such as client contacts, journeys, meetings, and configurations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level