Spa Director

SPENCER'S•New York, NY

4h•$115,000 - $130,000•Onsite

About The Position

Spencer’s is a rapidly growing luxury wellness brand redefining the modern spa experience. With locations in New York and Los Angeles, Spencer’s combines elevated design, exceptional service, and disciplined operational execution to deliver one of the most sought-after spa experiences in the country. Our locations operate at high volume while maintaining uncompromising service standards. We are building a category-defining wellness brand designed to scale across major cities. We are looking for a Spa Director who thrives in a fast-paced environment and loves running the floor. This is a high visibility leadership role. The Spa Director is the operator of the building who is responsible for the guest experience, team performance, and financial performance of the location. You will lead a performance-driven team, manage daily operations, seek revenue, maintain exceptional guest experience standards, and ensure the spa operates with precision, always. You will work closely with key stakeholders and leadership but will be expected to run the location independently and decisively. This role is ideal for someone who: loves being on the floor, thrives in fast operational environments, can lead a team with authority and warmth, obsesses over details, and takes full ownership of results.

Requirements

5+ years leadership experience in hospitality, wellness, luxury, or high-volume service environments
Proven experience managing teams and operations in fast-paced environments
Strong commercial instincts and sales awareness
Confidence making decisions and solving problems quickly
Exceptional attention to detail
Strong communication and leadership presence
Comfort working on the floor and interacting with guests daily

Responsibilities

Full Ownership of Daily Operations
Ensure the spa is operating smoothly at all times
Maintain immaculate facility standards
Resolve operational issues immediately and decisively
Ensure opening, closing, and operational procedures are executed without exception
Oversee inventory, supplies, and vendor relationships
Ensure the spa environment reflects the Spencer’s brand at all times
Complete Calendar & Revenue Ownership via the booking system & daily schedule
Ensure staff are scheduled efficiently and productively
Monitor daily occupancy, utilization, and booking trends
Identify opportunities to improve conversion, retention, and upselling
Drive membership and package sales through strong guest engagement
Hire, train, and develop high-performing staff
Create a culture of accountability and professionalism
Maintain clear expectations for behavior, performance, and guest interaction
Ensure every guest receives a high-touch luxury experience
Continuously refine service standards and team execution
Enforce operational systems and procedures
Maintain compliance with company policies and standards
Ensure operational checklists are executed daily
Monitor labor efficiency and staffing levels
Identify operational improvements and implement solutions