Spa Front Desk at The Opus, Westchester-Full-Time
About The Position
As a Spa Front Desk Agent, your role involves warmly greeting guests and efficiently managing various tasks. This includes handling incoming calls for appointments, ensuring accurate scheduling for therapists, describing and upselling our services, escorting guests to their locker, providing tours of the spa, replenishment of spa amenities, laundry, light housekeeping, and promoting spa, salon, and fitness center services to guests. You will also accommodate guest and member requests, answer inquiries, and actively sell spa/salon services, retail products, and memberships. Flexibility and a collaborative mindset are crucial, as you will need to assist colleagues as needed, showcasing a strong team-oriented approach. Building and maintaining positive relationships with both associates and guests are key aspects of this role.
Requirements
- Enthusiasm for the spa industry and the health and wellness sector
- Dedication to delivering exceptional customer service
- Commitment to ensuring guest satisfaction
- Flexibility to work various shifts, including days, evenings, and weekends
Responsibilities
- Warmly greeting guests
- Handling incoming calls for appointments
- Ensuring accurate scheduling for therapists
- Describing and upselling our services
- Escorting guests to their locker
- Providing tours of the spa
- Replenishment of spa amenities
- Laundry
- Light housekeeping
- Promoting spa, salon, and fitness center services to guests
- Accommodate guest and member requests
- Answer inquiries
- Actively sell spa/salon services, retail products, and memberships
- Assist colleagues as needed
- Building and maintaining positive relationships with both associates and guests
Benefits
- Highly competitive wages
- An exceptional benefit plan for eligible associates & your family members
- RSP/401K matching program for eligible associates
- Flexible scheduling to allow you to focus on what is important to you
- Discounts with our Crescent managed properties in North America for you & your family members
- Tuition Assistance Benefit
- Discount at Spa and Red Horse Restaurant
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
