Spa Manager

AccorHotel•New York, NY

5d•$110,000

About The Position

The Spa Manager is responsible for the overall leadership, performance, and guest experience of the spa operation at Faena New York. This role oversees all aspects of spa operations including service quality, team leadership, financial performance, scheduling, retail, and guest satisfaction. The Spa Manager serves as the steward of the spa’s identity—ensuring every experience reflects Faena’s commitment to artistry, wellness, and elevated hospitality.

Requirements

5+ years of spa or wellness management experience in a luxury hotel or resort environment
Strong leadership background managing multidisciplinary teams
Solid understanding of spa operations, treatments, scheduling, and retail
Experience managing budgets, forecasting, and performance metrics
Knowledge of wellness trends, holistic therapies, and luxury service standards
Calm, confident leadership presence
Strong operational and financial acumen
Elevated guest service instincts and emotional intelligence
Excellent communication, organization, and problem-solving abilities
Ability to balance luxury experience with operational discipline

Responsibilities

Oversee daily spa operations, ensuring seamless service delivery and adherence to brand standards
Manage scheduling for therapists, attendants, and front desk staff to align with demand and labor targets
Ensure all treatment rooms, facilities, and guest areas are impeccably maintained and guest-ready
Partner with Engineering and Housekeeping to address maintenance, cleanliness, and safety issues
Ensure a consistently exceptional guest journey from booking through post-treatment follow-up
Personally handle escalated guest concerns and service recovery with discretion and professionalism
Maintain high service standards across treatments, amenities, and guest interactions
Collaborate with Guest Relations and Front Office on VIP guests and bespoke wellness experiences
Recruit, onboard, train, and develop spa team members
Foster a culture of professionalism, warmth, and accountability
Conduct performance evaluations, coaching sessions, and corrective action when necessary
Ensure all therapists maintain required licenses, certifications, and training compliance
Manage spa revenue, expenses, labor costs, and profitability
Drive treatment utilization, retail sales, and upselling initiatives
Monitor KPIs including booking pace, utilization, guest satisfaction, and payroll
Oversee inventory management for spa products, linens, and supplies
Partner with leadership on treatment menu development, seasonal offerings, and wellness programming
Ensure spa offerings align with Faena’s aesthetic, guest demographic, and brand positioning
Support marketing initiatives, special events, and collaborations tied to wellness