Spa Patient Experience & Sales Specialist

Vito C Quatela MD PLLC • Rochester, NY

1d

About The Position

Responsible for providing superior customer service, administrative support, and sales in all aspects of the Medical Spa. This role plays a pivotal part in ensuring a seamless patient experience, maximizing lead conversion, and driving overall spa performance.

Requirements

• High School Diploma required; Associate’s degree preferred
• 1+ year experience in a spa, salon, or medical spa environment with a strong focus on sales
• Proficient in Microsoft Office (Outlook, Excel, Word)
• Strong communication skills and the ability to professionally interact with staff, patients, physicians, and the community

Nice To Haves

• Experience with Spa/EMR systems preferred

Responsibilities

• Anticipate, identify, and ensure patient needs are met in a friendly, professional, and proactive manner
• Check clients in and out efficiently using the spa software system
• Maintain a polished and professional image and environment, ensuring all areas of the spa are clean and welcoming
• Provide accurate, appropriate, and timely responses to patient requests and concerns
• Educate patients on services, procedures, and products to enhance their experience and maximize satisfaction
• Manage all incoming leads from phone calls, online form submissions, and walk-ins, ensuring timely follow-up and conversion to consultation scheduling
• Track lead sources and follow a consistent lead management process to maximize new patient bookings
• Provide thorough, knowledgeable explanations of services and product offerings to drive sales and optimize appointment schedules
• Conduct tours and consultations with potential patients to highlight services and products with the goal of securing bookings
• Maintain a pipeline of prospective patients and communicate updates with management and the treatment team
• Actively participate in sales initiatives, promotions, and membership drives to grow patient loyalty and revenue
• Provide daily reporting of leads, bookings, and follow-ups to support sales tracking and team metrics
• Schedule and confirm appointments according to spa protocols to ensure smooth workflow
• Perform sales transactions and daily cash-outs following company protocols to ensure accuracy
• Open and close the spa according to standard operating procedures
• Maintain appropriate communication with management, staff, and clients to ensure coordinated efforts and high-quality service
• Participate in staff meetings, planned events, and educational trainings as scheduled
• Support the team by assisting with training, coverage, or other duties as needed
• Meet established monthly targets for new patient bookings, consultations scheduled, and lead follow-up conversion
• Track and report retail product sales and membership enrollments
• Identify opportunities to improve sales performance and provide suggestions to management for improvement
• Collaborate with the team to ensure scheduling allows for consultations and optimal utilization of providers
• Maintain expertise in medical spa services and product lines
• Identify opportunities to improve patient experience and spa performance
• Exhibit diplomacy and professionalism in all situations, handling concerns or difficult situations promptly and respectfully

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• FSA- Flexible Spending Account
• HSA – Health Savings Account
• Life Insurance – Employer paid- 1.5x annual pay
• Paid Family Leave
• 3-Weeks Paid Vacation annually
• 401k Safe Harbor Plan (after 60 days)
• 10 paid Holidays
• Employee Discounts
• Work Anniversary Milestones- Employee Bonus -1 year/5 year/15 year/20 year/25 year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees