Spa Receptionist PT

IHG•Atlanta, GA

2d•$18

About The Position

As Spa Receptionist, I will assume full responsibility for the efficient operation in the following: • Check and assist with the setup of daily operations of the spa reception according to Ihg's standards. • Make, reconfirm and verify guest bookings and manage appointment cards or appointment schedules for the following day. • Ensure the cleanliness and hygiene of the reception area and spa concentrating on front of house areas. • Remove and replace towels and amenities in the spa common areas (included wet areas) as needed. • Ensure retail is offered appropriately to the guests and retail area is set up as per standards. • Answer the telephone and email communications. • Handle guest complaints and record all guest comments accordingly.

Requirements

High school diploma or equivalent and at least 2 years’ experience in a similar luxury spas and health clubs with proven references.
Technical skills include MS Office – Word, Excel, PowerPoint and Outlook.

Nice To Haves

Hospitality diploma/degree from a recognized hospitality school is preferred.
I keep myself updated with the latest trends in fitness and wellness.

Responsibilities

Check and assist with the setup of daily operations of the spa reception according to Ihg's standards.
Make, reconfirm and verify guest bookings and manage appointment cards or appointment schedules for the following day.
Ensure the cleanliness and hygiene of the reception area and spa concentrating on front of house areas.
Remove and replace towels and amenities in the spa common areas (included wet areas) as needed.
Ensure retail is offered appropriately to the guests and retail area is set up as per standards.
Answer the telephone and email communications.
Handle guest complaints and record all guest comments accordingly.