Sparrow Rooftop VIP Host

The Dalmar•Fort Lauderdale, FL

18h•Onsite

About The Position

Wurzak Hotel Group is currently casting for a VIP Host at Sparrow Rooftop , the gorgeous and lively rooftop bar and lounge, located within the Dalmar & Element Hotel in downtown Fort Lauderdale, FL. The VIP Host is responsible for delivering a high-touch, hospitality-driven experience for guests visiting Sparrow Rooftop’s VIP and table service areas. This role focuses on cultivating a vibrant, upscale nightlife atmosphere by managing VIP reservations, coordinating bottle service seating, recognizing VIP guests, and ensuring an elevated and seamless experience from arrival through departure. General Requirements Welcome and personally escort VIP guests to reserved tables while maintaining strong guest recognition and relationship building. Coordinate closely with servers, bartenders, and management to ensure seamless bottle service execution and timely delivery of orders. Monitor VIP sections to ensure service standards, table presentation, and guest satisfaction remain at the highest level. Support the overall nightlife atmosphere by maintaining high energy, guest engagement, and strong floor presence during peak service periods. Communicate effectively with management regarding VIP arrivals, high-profile guests, special requests, or service recovery opportunities. Remain proactively attentive, friendly, helpful and courteous to all guests, managers, and other team members. Consistently uphold the venue’s elevated standards of service, presentation, and professionalism. Conduct regular walkthroughs of guest areas to ensure the atmosphere, cleanliness, and service environment reflect the luxury experience offered at Sparrow Rooftop. Showcase menu offerings, featured cocktails, and premium experiences while identifying opportunities to enhance guest experience through thoughtful recommendations and upselling. Foster meaningful relationships with VIP guests through attentive communication, personalized touches, and memorable service moments. Serve as a brand ambassador for the rooftop experience, ensuring every interaction reflects the venue’s signature hospitality and sophistication. Skillfully manage the guest wait list during peak periods, maintaining a polished and welcoming presence, keeping guests informed throughout their experience. Maintain an organized host stand, ensuring menus, reservation platforms, and seating charts are orderly and presentation-ready to support seamless and efficient guest flow. Develop and maintain a database of VIP guests, including their preferences and special occasions. Proactively anticipate the needs of VIP guests and take appropriate actions to fulfill their requests promptly. Greet and seat guests at appropriate tables in a timely manner. Be attentive of guests’ needs assist in providing a pleasant dining experience. Assist servers and bartenders in collection of money or credit cards from guests as needed. Know how to prepare cashier report at the end of the shift. Perform opening and closing duties according to established side work checklist. Maintain and confirm advance reservations via telephone. Maintain voicemail reservation traffic. Monitor and maintain OpenTable reservation table assignments to ensure seamless turnover. Have a complete knowledge of standards of service for receiving to-go food orders. Have a thorough knowledge of menus and current specials in all applicable departments. Assist servers and cashiers in the servicing of guests as needed. Know and understand the state liquor laws. Ensure overall guest satisfaction. Perform other duties as requested by management. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Maintain a friendly and warm demeanor at all times.

Requirements

One or more years of related experience.
Familiarity with hospitality industry practices preferred.
Experience in upscale restaurants, cocktail lounges, nightlife venues, or luxury bars required.
Prior experience working with VIP reservations, table service, or bottle service environments strongly preferred.
Familiarity with nightlife guest flow and high-volume hospitality environments is a plus.
Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

Responsibilities

Welcome and personally escort VIP guests to reserved tables while maintaining strong guest recognition and relationship building.
Coordinate closely with servers, bartenders, and management to ensure seamless bottle service execution and timely delivery of orders.
Monitor VIP sections to ensure service standards, table presentation, and guest satisfaction remain at the highest level.
Support the overall nightlife atmosphere by maintaining high energy, guest engagement, and strong floor presence during peak service periods.
Communicate effectively with management regarding VIP arrivals, high-profile guests, special requests, or service recovery opportunities.
Remain proactively attentive, friendly, helpful and courteous to all guests, managers, and other team members.
Consistently uphold the venue’s elevated standards of service, presentation, and professionalism.
Conduct regular walkthroughs of guest areas to ensure the atmosphere, cleanliness, and service environment reflect the luxury experience offered at Sparrow Rooftop.
Showcase menu offerings, featured cocktails, and premium experiences while identifying opportunities to enhance guest experience through thoughtful recommendations and upselling.
Foster meaningful relationships with VIP guests through attentive communication, personalized touches, and memorable service moments.
Serve as a brand ambassador for the rooftop experience, ensuring every interaction reflects the venue’s signature hospitality and sophistication.
Skillfully manage the guest wait list during peak periods, maintaining a polished and welcoming presence, keeping guests informed throughout their experience.
Maintain an organized host stand, ensuring menus, reservation platforms, and seating charts are orderly and presentation-ready to support seamless and efficient guest flow.
Develop and maintain a database of VIP guests, including their preferences and special occasions.
Proactively anticipate the needs of VIP guests and take appropriate actions to fulfill their requests promptly.
Greet and seat guests at appropriate tables in a timely manner.
Be attentive of guests’ needs assist in providing a pleasant dining experience.
Assist servers and bartenders in collection of money or credit cards from guests as needed.
Know how to prepare cashier report at the end of the shift.
Perform opening and closing duties according to established side work checklist.
Maintain and confirm advance reservations via telephone.
Maintain voicemail reservation traffic.
Monitor and maintain OpenTable reservation table assignments to ensure seamless turnover.
Have a complete knowledge of standards of service for receiving to-go food orders.
Have a thorough knowledge of menus and current specials in all applicable departments.
Assist servers and cashiers in the servicing of guests as needed.
Know and understand the state liquor laws.
Ensure overall guest satisfaction.
Perform other duties as requested by management.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Maintain a friendly and warm demeanor at all times.