Special Projects Clerk

U.S. Pipe • Hoover, AL

1d

About The Position

U.S. Pipe is seeking a Special Projects Clerk to join our team. The Project Services Coordinator serves as a key liaison between customers and internal teams to ensure successful execution of project orders from bid through completion. This role is responsible for managing order details, coordinating cross-functional teams, maintaining project documentation, and proactively resolving issues to ensure customer satisfaction and on-time delivery.

The ideal candidate is organized, technically capable, customer-focused, and able to thrive in a fast-paced manufacturing environment.

Requirements

• Previous experience in Customer Service, Account Resolution, or Project Coordination role.
• Ability to read and understand technical specifications, drawings, and blueprints.
• Strong analytical and problem-solving skills.
• Proficiency in Windows-based software, including Microsoft Excel and Word.
• Strong interpersonal and communication skills.
• Ability to remain professional and composed under pressure.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Experience in a technical, manufacturing, construction, or industrial environment preferred.
• Experience with ERP systems is a plus.

Responsibilities

• Serve as the primary point of contact for customers throughout the project lifecycle.
• Manage all aspects of customer orders, including bidder questions, quotes, status inquiries, order changes, substitutions, complaints, and back charges.
• Ensure accurate and timely communication between customers and internal departments.
• Maintain detailed and organized order records.
• Develop, maintain, and coordinate project manufacturing schedules.
• Monitor project timelines to ensure alignment with production and shipping commitments.
• Maintain project documentation in accordance with company standards and quality requirements.
• Ensure all changes are properly documented and communicated.
• Coordinate and collaborate with internal teams including Sales Engineers, Manufacturing, Shipping, Accounting, Credit, Purchasing, and Drafting.
• Facilitate communication and ensure all stakeholders are aligned on project deliverables and timelines.
• Drive accountability and follow-up to ensure project milestones are met.
• Anticipate, identify, and resolve project-related challenges before they impact delivery or customer satisfaction.
• Address technical questions, shipping issues, and production concerns.
• Escalate issues appropriately while maintaining ownership of resolution.
• Read and interpret technical drawings, specifications, submittals, and lay schedules.
• Verify project details for accuracy and compliance with customer and company requirements.
• Prepare project billings in coordination with Accounting.
• Generate owner manuals and project closeout documentation.
• Maintain accurate records and complete required paperwork in a timely manner.

Benefits

• Team Collaboration: Join a team-oriented environment where collaboration is not just a buzzword but a priority.
• Career Growth: Be part of an industry leader renowned for world-class design, manufacturing, sourcing, and distribution, and take your career to the next level.
• Comprehensive Benefits: We provide a comprehensive benefits package with options tailored to meet your needs and those of your family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed