Specialist, Partner Success

Concentrix•Wade Hampton, SC

1d•$19 - $24•Onsite

About The Position

The Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel partners. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ World’s Best Workplaces ,” “ Best Company Culture ,” and “ Best Companies for Career Growth ” awards every year? Then a/an Partner Success Specialist position at Concentrix is just the right place for you! As a/an Partner Success Specialist, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. WHAT YOU WILL DO IN THIS ROLE As a/an Partner Success Specialist, you will: Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts Achieve defined metrics by promoting the sale of services to a portfolio of strategic channel engagement partners Conduct monthly/quarterly consultative reviews and health checks analyzing our needs Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements. Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business Create training to the sales team, sharing important insights and promoting the unique value and benefits of products Manage high volume of customer contacts through phone and email each day Work with teams and management to improve sales processes and achieve a positive customer experience Maintain a high level of CRM hygiene to ensure all relevant data is captured. Deliver expert customer experiences…with a smile. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Partner Success Specialist role include:

Requirements

3+ years of prior experience working in a B2B sales capacity
A passion for customer experience
Experience with sales pipeline management and forecasting
Excellent knowledge of MS Office programs
Experience using email, phone and video tools
Experience working with Salesforce.com or similar CRM
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
Must live within 50 miles of Greenville, SC
Must reside in the United States and have a valid U.S. address for residence

Responsibilities

Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
Achieve defined metrics by promoting the sale of services to a portfolio of strategic channel engagement partners
Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
Create training to the sales team, sharing important insights and promoting the unique value and benefits of products
Manage high volume of customer contacts through phone and email each day
Work with teams and management to improve sales processes and achieve a positive customer experience
Maintain a high level of CRM hygiene to ensure all relevant data is captured.
Deliver expert customer experiences…with a smile.

Benefits

Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan , paid time off and holidays, and paid training days.
DailyPay enrollment option to access pay "early," when you want it
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

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