Specialist, Procurement Operations

College Board•New York, NY

21h•$40,000 - $65,000•Remote

About The Position

The Procurement Operations Specialist plays an essential role in helping teams across the College Board purchase what they need quickly and smoothly. This role combines customer support, program coordination, and data management, making it highly collaborative, fast-paced, and cross-functional. The Specialist serves as the organizations “go to” resource for staff using corporate credit cards and Workday to make purchases to accomplish their mission-critical work. Acting as a key connector between Finance and teams across the organization, the Specialist plays an important role in ensuring purchasing runs smoothly so teams can do their work without friction. The role leads the corporate purchasing card program, supports staff navigating Workday purchasing processes, maintains critical purchasing data, and helps ensure policies are clear and followed. Just as importantly, this role has real ownership and impact—identifying opportunities to improve how purchasing works, solving problems as they arise, and shaping practical solutions that make the process easier and more effective for everyone. Success in this role requires strong customer service skills—responsiveness, solution-oriented thinking, and reliable follow-through—along with attention to detail, organization, and the ability to navigate systems and processes. A mindset of continuous improvement is also important, with a focus on identifying ways to simplify and strengthen purchasing operations. This role offers hands-on training and the opportunity to build expertise in purchasing operations at scale in a highly collaborative environment. The Specialist will work closely with Accounting, Strategic Sourcing, and teams across the organization. With support from leadership, the role will also explore new technologies, including AI, to streamline processes and help build an efficient, well-run purchasing operation.

Requirements

2-4+ years’ experience in highly operational, project management and internal client services roles
Exceptional customer service orientation with strong follow through
Core Excel skills – can create and format spreadsheets for clarity and usability; work with PivotTables to summarize and analyze data; sort, filter, clean large data sets; do basic data validation
High attention to detail and near-obsession with accuracy and organization
Passionate about running a “tight ship”
Track record of working successfully in a time-bound environment
A true self-starter – investigates issues thoroughly before asking for help, prioritizes independently, follows through without requiring follow-up
Clear written and spoken communication style
The ability to travel 2-3 times a year to College Board offices or on behalf of College Board business.
A passion for expanding educational and career opportunities and mission-driven work
Authorization to work in the United States for any employer
Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and a comfort learning and applying new digital tools independently and proactively
Clear and concise communication skills, written and verbal
A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input
A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking
A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success.

Responsibilities

Manage and develop and improved corporate purchasing credit card program (50%)
Manage the Amex cardholder lifecycle including evaluating new card requests, approving card applications, training new cardholders, and canceling inactive/departed employee accounts.
Reconcile and integration transactions monthly
Perform ongoing program administration including processing limit increases, supporting declined transactions and managing periodic reporting needs.
Resolve purchasing and invoice issues (15%)
Manage dedicated support mailbox to resolve invoice escalations from Accounting, responding within set timelines
Investigate in Workday Financials to find purchase order, invoice, and payment details
Communicate effectively with staff in Accounting, Sourcing, and outside of Finance to identify solutions
Drive resolutions, within set timelines
Customer support for staff (15%)
Provide training and support documentation to help staff purchase and process payments successfully
Host 1:1 and team trainings on key Workday business processes
Manage dedicated support mailbox to resolve staff issues around invoices, requisitions, POs, and more
Maintain knowledge of organizational purchasing policies and guide staff to purchase within policy
Steward purchasing data (15%)
Update Buyers and Requestors on POs and requisitions
Close inactive or expired POs within established timeline and criteria
Maintain cost center approval matrices
Work proactively to find opportunities to automate related manual tasks
Execute select purchasing tasks (5%)
Approve low dollar, low risk requisitions (e.g., Staples)
Reassign invoices and requisitions across cost centers, as needed
Maintain cost center approval matrices